topic [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped. in Android TV

[RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.

pegg9876 — Sat, 06 May 2017 10:52:40 GMT

Error message: “Unfortunately, HbbTvLauncher has stopped.

Received this error message twice today on Android tv..(6 May 2017) Never received it before. On the message board it says this has been resolved....

Re: [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.

Anonymous — Sat, 06 May 2017 13:14:01 GMT

Hi there

Argh, I guess you're referring to this:

https://community.sony.co.uk/t5/android-tv/android-tv-bugs-and-issues/m-p/2040058#M47

I never said it was resolved, but 'presumed resolved' due to no further complaints for a while after a new firmware was released at that point. Ok, lets keep an eye on things - as its happened twice:

Can you please ensure that you have the latest firmware installed for your TV
Factory Reset the TV

And see how it goes after that.

Cheers

Re: [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.

pegg9876 — Sat, 06 May 2017 14:30:32 GMT

Ok. Thanks for that. The tv updated itself a couple of days ago but I will keep an eye on it.