topic KD-55XD9305 coloured horizontal line apeared and screen gets blurred in Android TV

KD-55XD9305 coloured horizontal line apeared and screen gets blurred

Therealsh — Sun, 10 Sep 2017 08:52:35 GMT

My KD-55XD9305 got yesterday an horizontal line on the screen (and I thought initially its the broadcast...), see image.

Also the screen in on/off washed / blurred when moving between inputs or Apps.

I opened a ticket with Sony support.

Any advise from the forum on such?

BTW 2nd issue on this unit since purchased back in Dec 2016... it was a circuit malfunction, main board was replaced... now this one...

Risc0n — Sun, 10 Sep 2017 17:19:37 GMT

Clear hardware issue, ring up Sony. They will offer a replacement as second problem.

Therealsh — Mon, 11 Sep 2017 15:29:38 GMT

Called them this morning, They saw the images I've sent, and offered an immediate replacement, apparently no longe XD, an XE93 is on its way!!

Happy to say it was a smooth and excellent service by Sony this time. Happy.

Risc0n — Wed, 13 Sep 2017 21:04:35 GMT

That’s is good news indeed!

Jono1984 — Thu, 14 Sep 2017 06:49:13 GMT

Great result.

Can I ask if this line was permanent or came and went a few times?

Sony tech support are telling me it's software related if it isn't permanent. Been having this plus a tonne of other issues.

Therealsh — Thu, 14 Sep 2017 15:37:55 GMT

The screen is blurred/washed and it comes and goes, however the line is permanent.

See below - a thin white line near the bottom