topic Problem with Bravia KDL-50w807c in Android TV

Problem with Bravia KDL-50w807c

kwiatar — Wed, 04 Oct 2017 20:40:21 GMT

Hey Guys,

Hope its a good thread..
I've got a problem with my Android TV. It seems that update started automatically. When i've came back to home i've tryed to turn on my tv. Sony and next android logo shown.. after that i get the information that applications are updating and then information that software update application crashed and information that Google Play Store crash sometimes. And now Sony, Andoid and software update app are showing over and over.. I've tryed power reset and then factory reset but nothing happend. Google didnt help, tryed every solution..

Anyone with similar problem ? Help

Re: Problem with Bravia KDL-50w807c

jumpsuit — Thu, 05 Oct 2017 08:57:32 GMT

Hi @kwiatar and welcome to the Community

Just to clarify, you can't get past the application

update messages to get to any app or system settings?

Re: Problem with Bravia KDL-50w807c

kwiatar — Thu, 05 Oct 2017 09:21:27 GMT

Yup, cant do nothing. It keeps restarting over and over again.

Re: Problem with Bravia KDL-50w807c

jumpsuit — Thu, 05 Oct 2017 09:33:40 GMT

Thanks for getting back to me.

As you've already tried resets, the only advice I can give is to phone Sony Support

on +44 (0) 2073652810

Is your tv still in warranty?

Re: Problem with Bravia KDL-50w807c

kwiatar — Thu, 05 Oct 2017 10:12:34 GMT

First of all, thanks for reply.

Nope, warranty ended exacly 1 month ago..

I already called to Sony and now service will check my tv.. but at the moment i need to pay for it. It is a chance that repair costs will be refunded because of breakdown occurred shortly after the warranty expired, but we will see

Thanks for help!

Re: Problem with Bravia KDL-50w807c

jumpsuit — Thu, 05 Oct 2017 10:31:05 GMT

Hi again

You're welcome

Hope its sorted quickly for you.

and cheaply

Re: Problem with Bravia KDL-50w807c

russ999111222333 — Sat, 09 Dec 2017 22:28:30 GMT

Hi - did this get fixed? I find myself in exactly the same position.....

Thanks