topic Betreff: Sony Bravia won't turn off in Android TV

Sony Bravia won't turn off

CatherineAnne — Tue, 09 Jan 2018 22:21:09 GMT

My new (roughly 2 months old) Sony Bravia won't turn off - either with the remote control or by pressing the power button on the back of the TV for several seconds.

The remote control is working to change channels etc, so I assume the batteries don't need changing.

Is it safe to unplug the TV as there seems no other way of turning it off?

Betreff: Sony Bravia won't turn off

IamNic — Tue, 09 Jan 2018 22:34:01 GMT

Hi there @CatherineAnne,

yes, you can safely unplug it.

I assume the "ShutDown" command is frozen/stuck on the software side.

After unplugging it, leave it disconnected for a few minutes before plugging it back in and report back, if the issue arises again.

- Nic

Betreff: Sony Bravia won't turn off

CatherineAnne — Tue, 09 Jan 2018 22:50:39 GMT

Thanks for your help Nic - that did the trick!

Betreff: Sony Bravia won't turn off

IamNic — Tue, 09 Jan 2018 22:56:19 GMT

Hi @CatherineAnne,

you're very welcome.

- Nic

Betreff: Sony Bravia won't turn off

Todd543 — Tue, 05 Mar 2019 18:39:51 GMT

Hi my sony bravia tv won't turn on it's sruck in a loop,how do I restart it?, tried unplugging it no joy,tried holding button for six seconds to restart..still nothing two weeks with no tv I'm getting desperately stressed out!.

Betreff: Sony Bravia won't turn off

Paulgoulbourne — Tue, 12 Mar 2019 18:23:00 GMT

I can’t turn off the TV or change channels with the remote controls

Betreff: Sony Bravia won't turn off

jandol — Sat, 07 Mar 2020 12:41:29 GMT

Same happens with our 1 day old Bravia. I switch off with the remote or the power off button but tv comes on again in about 5 minutes.How can I unfreeze the Shut Down in the software or do I have to unplug everytime i shut down? Is it a fault with the TV?

Betreff: Sony Bravia won't turn off

Alfaguzziboy — Sun, 29 Mar 2020 20:12:06 GMT

After doing a factory reset and unplugged a bunch of time I noticed the green light flashing on my Roku. Found Roku remote trapped in recliner pushing the buttons. Took it out and Viola... What a relief. Couldn't see the forest for the trees.

Betreff: Sony Bravia won't turn off

Tjell07 — Sun, 01 Nov 2020 00:10:15 GMT

I also have the problem of the TV not staying off when switched off either with the remote or the buttons on the TV. The suggested solution doesn't work either.

Betreff: Sony Bravia won't turn off with the remote I have changed the batteries

Johnbgarner44 — Tue, 03 Nov 2020 09:44:26 GMT

Betreff: Sony Bravia won't turn off

Psinger25 — Tue, 21 Dec 2021 18:43:30 GMT

I need to start out by saying I hate this TV. While images are great, the Android operating system gives me nothing but headaches on the 3 Sony TVs I own.

The latest one, purchased this summer, seems to be the worst. I have reset the remote twice and performed a factory reset three times now and the TV continues to turn on by itself. Entering information or confirming selections on the TV with the remote takes over 15 seconds for each item. It’s going to give me an aneurysm I’m sure.

Can you please give me my money back so I can buy a TV that works? Or have someone come to my house and fix it?

Best,

Really frustrated and ***** off customer (Paul)

Re: Betreff: Sony Bravia won't turn off

HannahEd01 — Mon, 27 Dec 2021 14:57:16 GMT

Hey Psinger25, this is a customer based community, so Sony won't be seeing your comment. If you want to, you can contact them directly: https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=televisions-projectors1

Regarding your issue, what's the model number of your TV? Software version? Connected devices?

Re: Sony Bravia won't turn off

Thomo5679 — Wed, 21 Sep 2022 18:22:50 GMT

Well Done Sony this simple action worked

Betreff: Sony Bravia won't turn off

Nelumuhe — Fri, 26 Jul 2024 02:31:39 GMT

I have the same problem with my sony Bravia XBR-55X850D and the solution doesn’t work

Betreff: Sony Bravia won't turn off

Ron_12 — Thu, 14 Nov 2024 13:25:35 GMT

Only one problem with doing that- after unplugging then all the passwords for the apps must be reinstalled - a real pain in the ass😢

Betreff: Sony Bravia won't turn off

Ron_12 — Thu, 14 Nov 2024 14:15:10 GMT

How to fix this - actually nothing massive- if you encounter this problem it’s a simple fix- the on/off button- a quick jab turns all off

to turn on hold on/off for a moment longer.

if you delay for more than a moment to turn off you get that “ CANCEL/RESTART” appearing on the screen I find.

i might be just lucky but tested this theory a few times - more than 6 - and it works- delay that off press and you get that error message as tv runs back on .

Really irritating - Sony to have that on the Naster series 😫