topic Re: KDL-43W755C sometimes screen goes blank and sound off in Android TV

KDL-43W755C sometimes screen goes blank and sound off

mpogaci1 — Tue, 26 Jun 2018 08:24:37 GMT

After Nougat update (v5.381) sometimes when I watch TV, screen goes blank and there is no sound, LED is on, remote works, I see volume bar if I press volume up or down. When I change channel up or down, everything goes back to normal. This happens randomly and it is not signal problem. Sometimes few minutes after turning TV on, sometime few hours after turning TV on. Did try factory reset, turning it off completely....

Any ideas? Similar problems?

Re: KDL-43W755C sometimes screen goes blank and sound off

Sean_Mc — Wed, 27 Jun 2018 11:02:03 GMT

Hi there,

Can you let me know if you have performed a reset or a Factory Data Reset, as there is a difference? You can find more details on how to do this here.

If you are still having issues, I would recommend getting in touch with the support team for further assistance here.

Let me know how you get on.

Best wishes,

Sean Mc

Re: KDL-43W755C sometimes screen goes blank and sound off

mpogaci1 — Wed, 27 Jun 2018 11:43:45 GMT

Hi,

I did performed reset and Factory Data Reset, no change.

Re: KDL-43W755C sometimes screen goes blank and sound off

Sean_Mc — Thu, 28 Jun 2018 14:27:23 GMT

Thanks for confirming.

It would be best to contact the support team here who will be able to look into this for you.

Best wishes,

Sean Mc