topic Re: Sky Ultra HD Won't recognise that my KD55AF8 has sufficient resolution in Android TV

Sky Ultra HD Won't recognise that my KD55AF8 has sufficient resolution

shipped5000 — Sat, 19 Jan 2019 15:10:57 GMT

Hi,

I'm trying to watch SKY Ultra HD but it won't recognise that my KD55AF8 has high enough resolutions. I've tried all the HDMI ports and open the HDMI video settings to full. I'm using the SKY HDMI cable that should work. Am I missing something?

Thanks

Rif.: Sky Ultra HD Won't recognise that my KD55AF8 has sufficient resolution

Marino.Manolo — Sat, 19 Jan 2019 15:28:05 GMT

Enhanced format in HDMI 2 / 3?

https://helpguide.sony.net/tv/faep1/v1/en/04-09_02.html

Manolo

Re: Sky Ultra HD Won't recognise that my KD55AF8 has sufficient resolution

LightFoot — Sat, 19 Jan 2019 17:29:53 GMT

@shipped5000 wrote:
Hi,

I'm trying to watch SKY Ultra HD but it won't recognise that my KD55AF8 has high enough resolutions. I've tried all the HDMI ports and open the HDMI video settings to full. I'm using the SKY HDMI cable that should work. Am I missing something?
Thanks

Hi @shipped5000. Just checking that apart from @Marino.Manolo advice you are using the HDMI cable that came with the Sky Q box? The old Sky+HD cable is only 1.4 and not 2.0. Also a direct connection from the Sky Q box to the TV.

Re: Sky Ultra HD Won't recognise that my KD55AF8 has sufficient resolution

HairyBanjo — Sat, 19 Jan 2019 18:59:50 GMT

have you checked you are using the correct HDMI ports? I have th 65" version and only HDMI ports 2 & 3 i think it is are 4k compatible. Also have you anabled the ports for 4k? You need to manually do this as it is not enabled by default. I am not at home just now, so I can't tell you the exact menu you need to use but, you do need to do this before HDMI contant will work.

@shipped5000 wrote:
Hi,

I'm trying to watch SKY Ultra HD but it won't recognise that my KD55AF8 has high enough resolutions. I've tried all the HDMI ports and open the HDMI video settings to full. I'm using the SKY HDMI cable that should work. Am I missing something?
Thanks

Re: Sky Ultra HD Won't recognise that my KD55AF8 has sufficient resolution

HairyBanjo — Sat, 19 Jan 2019 19:01:45 GMT

@shipped5000 wrote:
Hi,

I'm trying to watch SKY Ultra HD but it won't recognise that my KD55AF8 has high enough resolutions. I've tried all the HDMI ports and open the HDMI video settings to full. I'm using the SKY HDMI cable that should work. Am I missing something?
Thanks

Try this:

https://www.sony.co.uk/electronics/support/articles/00167580