topic Re: Sony 55X850C - Screen Format: Full pop up when watching 3D in Android TV

Sony 55X850C - Screen Format: Full pop up when watching 3D

Risc0n — Wed, 14 Oct 2015 20:29:40 GMT

Since the lastest firmware I keep getting a pop up on screen with 3D movies in the bottom left hand side.

"Screen Format: Full" this is of course say it is using full pixel but it should not keep showing!

I cannot seem to find a way to disable this notification. It makes 3D useless as it keeps popping up! I even tried a factory reset to no avail.

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

Qwerty77. — Thu, 15 Oct 2015 05:58:10 GMT

reboot tv.if its anything like my sky box a reboot does the trick.resets the tv.when i have trouble i shut everything down for 5 minutes and start afresh.

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

Risc0n — Thu, 15 Oct 2015 10:56:50 GMT

Yeah already tried this, as said did a complete reset. So wondering if I am missing an option to disable notifications until the bug is fixed?

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

ezeest — Thu, 15 Oct 2015 22:24:33 GMT

I've got the same problem and tried everything, I'm sure the stupid unnecessary banner did not exist before the latest update. As you say makes the 3D function useless now. It just shows they don't fully test the update prior to release, Sony you need to sort this out ASAP!!!

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

smartyd — Fri, 16 Oct 2015 19:41:17 GMT

I've got same. Spent a fortune on this TV and not happy

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

smartyd — Fri, 16 Oct 2015 20:10:13 GMT

Think I've sussed it. I was having same problem every 5 mins. So I played about with setting and eventually got to the settings for ithe Inputs. On the inputs you an select what input it is. I'm currently watching blurays on Sony Pllaystation on HDMI2. So I selected Bluray as the device for HDMI2 and the pop up has not appeared during the film I was watching in 3D. I'll let you know if it returns

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

smartyd — Fri, 16 Oct 2015 20:10:53 GMT

@Risc0n wrote:
Since the lastest firmware I keep getting a pop up on screen with 3D movies in the bottom left hand side.

"Screen Format: Full" this is of course say it is using full pixel but it should not keep showing!

I cannot seem to find a way to disable this notification. It makes 3D useless as it keeps popping up! I even tried a factory reset to no avail.

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

Anonymous — Fri, 16 Oct 2015 20:35:47 GMT

Hi there

If anyone can confirm if the potential fix posted by smartyd resolves the problem, it would be appreciated. Either way, I have reported this issue to Sony. See HERE for further updates on this issue when they are available.

Cheers

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

Risc0n — Fri, 16 Oct 2015 21:24:29 GMT

@smartyd wrote:
@Risc0n wrote:
Since the lastest firmware I keep getting a pop up on screen with 3D movies in the bottom left hand side.

"Screen Format: Full" this is of course say it is using full pixel but it should not keep showing!

I cannot seem to find a way to disable this notification. It makes 3D useless as it keeps popping up! I even tried a factory reset to no avail.

Think I've sussed it. I was having same problem every 5 mins. So I played about with setting and eventually got to the settings for ithe Inputs. On the inputs you an select what input it is. I'm currently watching blurays on Sony Pllaystation on HDMI2. So I selected Bluray as the device for HDMI2 and the pop up has not appeared during the film I was watching in 3D. I'll let you know if it returns

This won't work for me as I am using a single hdmi 4 connected to my amp which is where everything is plugged in.

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

ezeest — Fri, 16 Oct 2015 22:27:53 GMT

I have the 65S8505C with the same 3D issue and this fix has NOT worked for me, SONY just need to delete the banner from the software, I have tried playing a 3D disc through my PS4 and my SONY BD player and it makes no difference. There is not one setting I haven't tried changing either!

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

mgelder — Sun, 18 Oct 2015 12:07:14 GMT

I presume like me you are playing 3d films when this happens and only 3d films. Go in to settings , display, screen settings, switch on the two auto setting for the screen. It seems to be a clash in these settings the main one to switch on is " Auto display area " it has cured it on mine . The HDMI settings have no control over display only what the hdmi is expecting as a signal. I only use HDMI 4 as I have a yamaha sound box connected . Hopes this helps

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

Risc0n — Sun, 18 Oct 2015 13:07:59 GMT

@mgelder wrote:
Hi
I presume like me you are playing 3d films when this happens and only 3d films. Go in to settings , display, screen settings, switch on the two auto setting for the screen. It seems to be a clash in these settings the main one to switch on is " Auto display area " it has cured it on mine . The HDMI settings have no control over display only what the hdmi is expecting as a signal. I only use HDMI 4 as I have a yamaha sound box connected . Hopes this helps

The option is not available when 3D is enabled. Thanks anyway.

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

mgelder — Sun, 18 Oct 2015 14:17:04 GMT

change settings when not viewing 3d ????, they keep anyway

also after further investigations by me , make sure the HDMI input format is not set to 4k enhanced mode . This should cure it ..

if you can try this and let me know the result.

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

Risc0n — Sun, 18 Oct 2015 18:30:37 GMT

@mgelder wrote:
change settings when not viewing 3d ????, they keep anyway

also after further investigations by me , make sure the HDMI input format is not set to 4k enhanced mode . This should cure it ..
if you can try this and let me know the result.

I had already tried changing the settings when not 3D. However.....

Changing from Enhanced format to standard did FIX the issue! Thank you so much, it was the only thing I had not tried!

I would like th point out I still deem this as a BUG. After factory reset it defauls HDMI 4 to enhance. Therefore without visiting this forums it would be unknown how to fix to the average user.

EDIT >> So a few hours later and the bug is BACK. Still popping up.... GRRR

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

ezeest — Sun, 18 Oct 2015 18:20:12 GMT

Still get the 'Screen Format: Full' pop up all through a 3D disc whether I have Standard or Enhanced mode on also tried all the 'Auto Screen Options' nothing works and this is definitely NOT a fix or solution to the problem! There must be a bug because you can manually alter the screen format to Normal or otherwise but the pop up will still say 'Full' is seems incapable of displaying anything else!

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

Risc0n — Sun, 18 Oct 2015 18:28:41 GMT

@ezeest wrote:
Still get the 'Screen Format: Full' pop up all through a 3D disc whether I have Standard or Enhanced mode on also tried all the 'Auto Screen Options' nothing works and this is definitely NOT a fix or solution to the problem! There must be a bug because you can manually alter the screen format to Normal or otherwise but the pop up will still say 'Full' is seems incapable of displaying anything else!

Well that is strange you prompted me to check again. Earlier on using Need for Speed the screen format bug had gone. However I just checked now and it has appeared again.

So it is still broken, which is bloody annoying!!!

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

ezeest — Sun, 18 Oct 2015 18:39:35 GMT

Had a power cut today. Blank screen issues, sound OK though when TV turned back on! That stupid 'POP UP SCREEN FORMAT:FULL MESSAGE' now coming up during SKY+HD broadcasts, as well as all 3D views. For something that wasn't there before the update and serves NO USEFUL PUPOSE I'm really, really, really miffed at the person responsible for this at SONY!!!

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

frankie1g — Mon, 19 Oct 2015 12:26:11 GMT

yep me as well kd65x8509c

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

ezeest — Mon, 19 Oct 2015 17:28:12 GMT

Please make sure you send Sony an email on their support link, as they'll only take it seriously if enough of us report it!

Re: Sony 55X850C - Screen Format: Full pop up when watching 3D

99miki — Mon, 19 Oct 2015 17:38:29 GMT

Same problem here. 55W805c when playing 3d games on PS4.