topic Re: not connected to the internet KD-49XE8005 in Android TV

not connected to the internet KD-49XE8005

sneish — Sat, 26 Dec 2020 16:34:31 GMT

Hi, another issue with my Sony tv and finding the time off work a good time to try and get to the bottom of these problems!!!

Continually since purchasing my Sony tv I have had issues with the message appearing on my tv saying ' no longer connected to the internet'. At times it connects back again but other times if go to the settings and connect the internet again. I thought it was an internet issue rather than my tv but as time has gone on I realise that I can have other items being used in the house at the same time that don't have the internet connection interrupted and sometimes when trying to watch a programme especially through youview it just does not happen and I end up putting the tv off in disgust!!

I have fibre broadband through talk talk and I thought fibre would be more stable and reliable?

Any suggestions on what I can do or try - can anyone advise why my phone or ipad would not suffer from an interruption when the tv does?

I don't want to have a wired connection from my router to my tv as it would not be practical

Any help or advice would be greatly appreciated.

Re: not connected to the internet KD-49XE8005

royabrown2 — Sun, 27 Dec 2020 07:54:58 GMT

@sneish

If your internet keeps working on other devices while the TV is having a snit, doesn’t that prove that the internet is rock solid?

But however solid it is, it can’t work miracles with a flaky TV.

Try searching this Community for other examples of this problem, and see the many and varied examples of it, and what people have tried in order to cure, or at least avoid, the problem.

As regards wired, a pair of Powerline Adapters could make this practical.

Re: not connected to the internet KD-49XE8005

sneish — Mon, 28 Dec 2020 19:12:27 GMT

thanks - will carry out some investigation on this website

Re: not connected to the internet KD-49XE8005

Win_88 — Tue, 29 Dec 2020 13:46:52 GMT

One thing to look at is to check the time settings whenever the connection drops. IF it's messed up, set it to Network time.

Re: not connected to the internet KD-49XE8005

Semez1 — Tue, 29 Dec 2020 14:28:45 GMT

I had same problem but since the last update it seems to have disappeared

I also did a pull plug out an wait 20 sec reconnect power

i lost sound on TV and that seems to reset

Re: not connected to the internet KD-49XE8005

sneish — Tue, 29 Dec 2020 17:05:13 GMT

thanks for tips - I have pulled the plug out and tried that and will see what happens next

To be honest feeling like pulling the plug completely on my Sony tv!!!