topic Re: Info bar xg8396 pop ups on own in Android TV

Info bar xg8396 pop ups on own

D-Law81 — Sat, 23 Jan 2021 16:23:11 GMT

My Sony TV xg8396 has had a update

but when using my Sony 4K player x8000m2 the info bar keeps coming up on and off I have looked on sites and says to go to settings and then channel setup and then info bar I cannot find info bar on the settings anywhere on the TV any help

Re: Info bar xg8396 pop ups on own

PyroPath — Sun, 24 Jan 2021 02:19:36 GMT

Not the only model having that issue. XG90 same issue with that firmware.

Re: Info bar xg8396 pop ups on own

Pentium_Gladio — Wed, 27 Jan 2021 15:07:45 GMT

I have contacted Sony support and they advised that this being investigated by their engineers; however, as a workaround for now, you can disable the info banner by pressing home- select settings- watching TV and set the info banner to OFF

Re: Info bar xg8396 pop ups on own

D-Law81 — Thu, 28 Jan 2021 19:52:18 GMT

Can't find info bar anywhere.

Re: Info bar xg8396 pop ups on own

D-Law81 — Sat, 30 Jan 2021 20:56:03 GMT

Hi I don't know if it's the update but I have noticed when I am streaming Netflix since the update, now and again I get like a picture freeze but the sound continues to play, is this to do with the update as well, does anyone know.

Re: Info bar xg8396 pop ups on own

D-Law81 — Sun, 31 Jan 2021 08:09:52 GMT

This may not be sony but I use Geforce NOW on My TV, but have seen I'm getting pocket loss to TV but I am wired with 200mbps Internet. Is this the TV or Nvidia.?.?

Re: Info bar xg8396 pop ups on own

Joe_Dohn — Tue, 09 Feb 2021 14:49:34 GMT

Is this in relation to the last software version?

Also, have you tried using WiFi instead of wired? If so, do you get the exact same results?

- JD

Re: Info bar xg8396 pop ups on own

D-Law81 — Tue, 09 Feb 2021 16:07:22 GMT

Yes this is due to the latest update never had these issues before. would have to try wi-fi but all setup is connected wired meant to be the better option

Re: Info bar xg8396 pop ups on own

Joe_Dohn — Tue, 09 Feb 2021 17:06:29 GMT

That's very true, unless the wired port is rated at lower speeds than what WiFi is capable of.

Re: Info bar xg8396 pop ups on own

D-Law81 — Tue, 09 Feb 2021 17:52:19 GMT

This is a speed test off Netflix on the TV. Wired. We own the virgin media 200mbps broadband. All was fine before the upgrade/update. 😊

Re: Info bar xg8396 pop ups on own

D-Law81 — Tue, 09 Feb 2021 18:09:06 GMT

This is wifi of TV on Netflix.

Re: Info bar xg8396 pop ups on own

D-Law81 — Tue, 09 Feb 2021 18:17:31 GMT

OK, using WiFi and still did the video freeze but sound still running. So the streaming fault is due to the latest version update. Done tests and does show updates causing problems.

Re: Info bar xg8396 pop ups on own

D-Law81 — Thu, 11 Feb 2021 19:59:19 GMT

This update has messed up my TV, watching Netflix and TV turns off Netflix and turn on recordings and also turned on playstation. This is daft, any idea when they will fix this. Its getting worse.. Also Netflix freezes but sound keeps working tryed both WiFi and cable same problem. Update causing big problems..

Re: Info bar xg8396 pop ups on own

Win_88 — Wed, 24 Feb 2021 16:46:49 GMT

Is this on the Nvidia shield or the built in Netflix app on the TV?

Re: Info bar xg8396 pop ups on own

D-Law81 — Wed, 24 Feb 2021 17:16:02 GMT

Factory restart helped, but still get pop up when using Blueray 4K player.

Re: Info bar xg8396 pop ups on own

Win_88 — Thu, 25 Feb 2021 15:39:50 GMT

That part's been reported to Sony as apparently it's under investigation. Not much you can do about it for now.