topic Re: XH92 still has no sound from the HDMI inputs after playing xbox series x in Android TV

XH92 still has no sound from the HDMI inputs after playing xbox series x

chopsyuk — Sat, 06 Feb 2021 09:09:37 GMT

So after Sonys new firmware update this week,im still having no sound when I switch the tv on. I always have to Restart the tv to get sound. Its starting to really pee me off. Its when I've played the xbox series x it always does it. everything is ok until I switch the tv back on. this is getting ridiculous !! been doing this since dec. I'm thinking about returning the bloody thing. The tv pic is great & I love it, but can't keep doing this. Anybody else getting this issue ?????

Re: XH92 still has no sound from the HDMI inputs after playing xbox series x

Tommmmmee88 — Sat, 06 Feb 2021 12:35:00 GMT

Yeah it's ***** me off Too. Feel like taking tv back . Thought that update would sort it out but hasn't

Re: XH92 still has no sound from the HDMI inputs after playing xbox series x

chopsyuk — Sat, 06 Feb 2021 14:38:05 GMT

How long does it take to sort out? They no their is an issue with this. Very disappointed!! Shouldve stuck with Samsung!!

Re: XH92 still has no sound from the HDMI inputs after playing xbox series x

Tommmmmee88 — Sat, 06 Feb 2021 21:24:01 GMT

Only just brought mine will be ringing them up on Monday . Il send back if I can . Not worth the money with this issue . It's every day now and happens on sky box too.

Re: XH92 still has no sound from the HDMI inputs after playing xbox series x

chopsyuk — Sun, 07 Feb 2021 10:03:50 GMT

Absolutely ridiculous!! Been going on since Dec for me. We are now in the middle of Feb and still know fix. I'm having to restart the tv a least 3 to 4 times a day. I know you can down grade the tv to just run 4k@60htz and that solves the problem. But I bought this tv knowing it will run my xbox series x at 4k@120. So that's what I want !!! Yet this firm update doesn't seem to come. Totally disheartened with the bloody thing.

Re: XH92 still has no sound from the HDMI inputs after playing xbox series x

Joe_Dohn — Thu, 11 Feb 2021 14:48:02 GMT

I assume you're referring to the latest version v6.0429.

If so, have you tried clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restarting the TV by holding power?

- JD

Re: XH92 still has no sound from the HDMI inputs after playing xbox series x

chopsyuk — Wed, 17 Feb 2021 10:28:34 GMT

Yes done all that,but no fix. Starting to pee me right off !!

Re: XH92 still has no sound from the HDMI inputs after playing xbox series x

HannahEd01 — Tue, 23 Feb 2021 12:52:37 GMT

Hi chopsyuk, try a factory reset: Device Preferences - Storage - Factory reset. I believe this should end it. And even if you did it before, try it after the update.