topic Re: Rif.: Remote control intermittently working but infrequently. in Android TV

Remote control intermittently working but infrequently.

Smeg.Head — Mon, 06 Apr 2020 19:38:52 GMT

For the last week or so my TV isn't responding to the remote control. Occasionally it will work to turn the TV on (I still try it) and sometimes it will start working after the TV has been on for a while, but it's infrequent. I know the remote works because I've tried it on a different TV and it works. There's nothing in front of the TV (it's wall mounted), batteries are fine. Any ideas?

Rif.: Remote control intermittently working but infrequently.

rooobb — Tue, 07 Apr 2020 15:21:04 GMT

Try what Sony suggests. Please verify also which it the actual tv your are dealing with.

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xf9005/articles/00226507

Rif.: Remote control intermittently working but infrequently.

Smeg.Head — Wed, 08 Apr 2020 17:53:49 GMT

Hi rooobb, I did use that and checked as they suggested, but I'm convinced it's a software issue. It's the receiver on the TV I'm sure, I've used the remote on another TV and that worked fine. The TV is a 55xf7596.

Rif.: Remote control intermittently working but infrequently.

rooobb — Wed, 08 Apr 2020 18:14:13 GMT

If it is a software it could be possibly related to some app you installed on the tv (if any). Otherways I suggest to call the support for changing the remote or the receiver on the tv

Rif.: Remote control intermittently working but infrequently.

Smeg.Head — Mon, 15 Feb 2021 16:46:10 GMT

Randomly this issue disappeared as quickly as it started and all has been fine for the last few months, until now, it's just started happening again? Any new ideas, any other suggestions?

Re: Rif.: Remote control intermittently working but infrequently.

HannahEd01 — Mon, 15 Feb 2021 17:24:05 GMT

Hey Smeg.Head, did you try the suggested steps in the above link again?

Re: Rif.: Remote control intermittently working but infrequently.

Smeg.Head — Tue, 16 Feb 2021 09:01:16 GMT

So late last evening (too late in hindsight) I decide to run through the options again, but failed to halt at the factory reset which I stopped before last time. Now I have a TV which sits on the welcome screen asking me to choose a language which of course I can't as it won't see the remote control. The IR sensor is failing to pick up signals so I guess I've buggered it up completely now. Bit f'd off as it isn't much more than a couple of years old, although to be fair it was a warranty replacement. Any ideas? Can the IR sensor be replaced easily enough? I can get a pretty decent Samsung TV for around £500 with a 5 year warranty so hardly worth spending much to get it fixed really, unless it's something I can do myself

Re: Remote control intermittently working but infrequently.

Win_88 — Tue, 16 Feb 2021 17:45:18 GMT

You may want to try to force a factory reset: https://www.sony.co.uk/electronics/support/articles/00159906

Re: Remote control intermittently working but infrequently.

Smeg.Head — Tue, 16 Feb 2021 17:55:06 GMT

I did, and that's now my problem. The TV starts and now sits on the language screen which I can't progress as the remote doesn't work. If anyone else reads this resetting is absolutely the last resort as it makes the TV unusable without remote as there are no manual buttons. Now investigating the possibility of swapping out the sensor if I can get hold of one

Re: Remote control intermittently working but infrequently.

Win_88 — Tue, 16 Feb 2021 18:02:02 GMT

Sounds like you need to have the TV inspected: https://locator.sony/en_GB/servicecenters

Re: Remote control intermittently working but infrequently.

Smeg.Head — Tue, 16 Feb 2021 18:45:43 GMT

I phoned one in London this afternoon whose hours are 10:00 until 14:00 now, phoned another who are the wrong side of London for me and wouldn't come out this far, but they did say it'd be around £100 including the part and labour, too much to shed out on a TV that might fail again with something else I think?

Re: Remote control intermittently working but infrequently.

HannahEd01 — Thu, 04 Mar 2021 17:37:36 GMT

Hi Smeg.Head, is your TV out of warranty already?

Re: Remote control intermittently working but infrequently.

Smeg.Head — Fri, 12 Mar 2021 21:28:42 GMT

Hi. The TV was out of warranty as it was a replacement for a previous warranty claim.

If anyone else comes across this I've fixed it by replacing the IR sensor, I actually replaced it twice as an eBay seller told me the part he was selling would work, it didn't (I also replaced the main board as I thought it might be that). I bought the correct part from a seller in Spain and it all works