topic Re: Sony Bravia KD-43XG8396 mute-unmute issue since today in Android TV

Sony Bravia KD-43XG8396 mute-unmute issue since today

FeedtheFreak — Thu, 11 Jun 2020 20:20:06 GMT

Hi there

Just settling down to watch TV and started getting Google Assistant turning on and off with every press of the remote, along with audio muted.

Navigating takes a double press - to unmute and action the remote command.

Did a factory reset, and the mute-unmute problem persists, and now it's a total nightmare trying to enter set-up details. I noticed my Virgin TiVo remote also affected the mute-unmute - so i took the batteries out. I've taken the batteries out of the Bravia remote for two minutes too, but they're new and I don't see why they'd be the issue.

This is baffling and incredibly frustrating as the TV is three weeks old and has been working fine until this evening, and I can't find any info about the problem.

To reiterate, with every single press of the remote control, the audio is first muted, with a second press in quick succession enabling the button action, before muting.

Please help!

Re: Sony Bravia KD-43XG8396 mute-unmute issue since today

FeedtheFreak — Thu, 11 Jun 2020 20:48:50 GMT

OK So it now seems to mute / unmute with zero input from anyone, on any device.

Re: Sony Bravia KD-43XG8396 mute-unmute issue since today

Macky786 — Thu, 18 Feb 2021 14:46:26 GMT

Did you manage to sort your problem as I have encountered the same issue today and its so frustrating please help Thanks

Re: Sony Bravia KD-43XG8396 mute-unmute issue since today

HannahEd01 — Tue, 23 Feb 2021 10:51:42 GMT

Hey guys,

I think you're talking about the talk-back feature? If yes, try the following: https://helpguide.sony.net/tv/gaep1/v1/en/01_06.html?hl=accessibility

turn off the talk-back feature.

If it's relevant to the remote functionality (On the TV or the remote) try the steps here:

https://www.sony.co.uk/electronics/support/televisions-projectors/articles/00030297