topic Re: Sony KD-55X8509C - Disney Plus stopped working in Android TV

Sony KD-55X8509C - Disney Plus stopped working

billbroom — Thu, 25 Feb 2021 16:05:31 GMT

The Disney Plus app does not load when selected. It keeps going back to the Home screen. I have checked and the TV is upto date SV: PKG5.433.0183EUB and all the other apps work.

Also did a hard shutdown and reload twice and no joy?

Re: Sony KD-55X8509C - Disney Plus stopped working

Joe_Dohn — Thu, 25 Feb 2021 16:46:31 GMT

The latest version is v5.435, try updating to it and see if that solves it.

Re: Sony KD-55X8509C - Disney Plus stopped working

billbroom — Sun, 28 Feb 2021 20:15:39 GMT

Cheers for that. I need to know if my machine can accept the update. When I tried and update from the TV itself it says it's upto date.

Re: Sony KD-55X8509C - Disney Plus stopped working

billbroom — Tue, 02 Mar 2021 19:04:16 GMT

Thanks for the link. downloaded and have just updated the TV.

No joy Disney plus app still not working.

Will look to report it to Sony

Re: Sony KD-55X8509C - Disney Plus stopped working

Joe_Dohn — Wed, 03 Mar 2021 12:17:53 GMT

Maybe try clearing the cached data (under Storage & Reset - Internal Shared Storage - Cached data) then restart by holding power.

Re: Sony KD-55X8509C - Disney Plus stopped working

billbroom — Wed, 03 Mar 2021 22:44:38 GMT

Tried that Joe a couple of times. Still no joy, it still bounces BACK Tto Home screen after a couple of seconds after selecting OK.

Re: Sony KD-55X8509C - Disney Plus stopped working

Joe_Dohn — Fri, 05 Mar 2021 14:23:36 GMT

Have you tried using a different network (i.e. hotspot) in case the app was being blocked by a firewall for example?

Re: Sony KD-55X8509C - Disney Plus stopped working

billbroom — Mon, 08 Mar 2021 16:02:29 GMT

Evening

The app has now gone from my TV. Has there been any updates you are aware of?

Re: Sony KD-55X8509C - Disney Plus stopped working

billbroom — Mon, 08 Mar 2021 16:14:21 GMT

Lost, now found. Decided to uninstall. Reinstalled. Now works.

I had noticed on another TV firestick that the app required an update to a new version, perhaps this was why it failed.

Thanks for all you help, most appreciated.