topic Re: Is there an official Sony response to the Terrestrial apps not working on my Bravia KD-43X81J in Android TV

Is there an official Sony response to the Terrestrial apps not working on my Bravia KD-43X81J ?

thekent — Sat, 08 Oct 2022 10:33:11 GMT

Like many other Sony TV customers I have just discovered that the Terrestrial 'catch up' apps have stopped working 😕.
I tap on them from the Google TV home page and they do not respond.
Other apps eg. Prime, YouTube all respond and load perfectly.
I have been away for a week and returned to find that I can no longer use the catch up apps for terrestrial TV 🤔.
I select the apps and they are totally unresponsive.
I am 'blonde' but, I discovered that I can access these particular apps through the "Live TV & Catch Up" app but I dont believe my TV should work this way. This is not what I thought I was 'buying' into when I purchased this TV

So far, I haven't been able to find any official response or advise from Sony on this matter. Even a; "we are working on an update" type of response would be helpful 😑

Re: Is there an official Sony response to the Terrestrial apps not working on my Bravia KD-43X81J

Hywel21 — Sun, 09 Oct 2022 16:24:16 GMT

Same problem just with ITV hub and My4. Both work on my other Sony TV. Both work on my Samsung TV upstairs.

Re: Is there an official Sony response to the Terrestrial apps not working on my Bravia KD-43X81J

thekent — Sun, 09 Oct 2022 21:32:57 GMT

It seems to be a very common problem. Im hoping there is an official response to this issue for everyone so we know what is causing the problem 🤞

Re: Is there an official Sony response to the Terrestrial apps not working on my Bravia KD-43X81J

PeterHam — Sun, 09 Oct 2022 23:13:44 GMT

Same problem with iPlayer, ITV Hub, All 4 and Channel 5. BBC Sounds app works though. Product is the Bravia XR-55A80J.

Re: Is there an official Sony response to the Terrestrial apps not working on my Bravia KD-43X81J

RichardKl — Mon, 10 Oct 2022 15:51:49 GMT

This is happening on my brand new A95K too. Nothing happens when I click iPlayer, ITV Hub, All 4, My5. The other apps work fine. The catchup apps work from within the TV Catchup app but no the homepage.

Would be nice to know when a solution will be available.

Re: Is there an official Sony response to the Terrestrial apps not working on my Bravia KD-43X81J

Elodin — Tue, 11 Oct 2022 15:09:04 GMT

Hey, Sony released an article on their website with the solution, you can check it from this link, I hope this helps.

Re: Is there an official Sony response to the Terrestrial apps not working on my Bravia KD-43X81J

thekent — Tue, 11 Oct 2022 15:38:14 GMT

Thank you so much for resonding with a link to the article released by Sony today.

I have followed their instructions and it has resolved the issue 🙂

Brilliant.

Re: Is there an official Sony response to the Terrestrial apps not working on my Bravia KD-43X81J

Elodin — Tue, 11 Oct 2022 16:03:04 GMT

Hey, you're always welcome. we are all here trying to help each other. Enjoy the rest of your evening.