topic Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi in L Series

Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard viaPC

Dan987 — Sun, 19 Jan 2014 20:57:17 GMT

Sorry for the long subject,but I couldn't really explain it shortly.My problem is that my phone corrupts photos and videos after taking them via the camera,I recorded a 30min video of me and my friends playing soccer/football and when I wanted to play it back,the video had green lines in it or didn't even play,claiming that the video had an invalid URL...same is with files downloaded from my pc,they work on my laptop but when I transfer them via MediaGo they either can't be played,are corrupted or unreadable.The SD card itself isn't corrupted because I plugged it in via an adapter and all the files I transferred(manually,not through MediaGo)were fine and the phone read them ok,but I don't want to have to turn off the phone and eject the SD card every time I want to transfer a file 😕 .My card is a class 4 Kingston 8GB SDHC.I didn't have these problems with my X8,why does having a better phone mean more problems ,please help me on this because I've already tried formatting the card 3 times with no luck,I also factory resetted it,same result.Oh and some of the videos I have on it play,but they stop at random(different every time)times saying invalid URL or the video can't be played.

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

_alexdon_ — Sun, 19 Jan 2014 20:59:32 GMT

Very strange,you are not the only one complaining about corrupted files(videos,images etc).I used to think it is the card incompatibility that does it.How about if you play the files from internal storage?

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

Dan987 — Sun, 19 Jan 2014 21:12:07 GMT

The files seem to run fine,the problem occurs when I switch the data storage in the camera from internal to SD,I did a few photos at night and 3 out of 6 of them had either multicolored lines on them or were completely grey.As for the songs and videos downloaded from my pc,some videos do play and get the invalid URL error after a moment,some don't even play,while songs(and this is the wierdest thing I have ever seen)get damaged in a peciuliar way,while playing one song others overlapse on top of it(2 seconds of the given song the 1-3 secs of another one while only playing one track).

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

_alexdon_ — Sun, 19 Jan 2014 21:15:00 GMT

Yeah,I think this confirms my idea of the incompatibility issues between some sd cards and sony devices.Until now,I have seen only sandisk micro sd cards class 10 giving the best performance,even sony cards have issues on sony devices.Have you tried low level formattin the cards?And a software repair for the phone?Just for a check,to see if the phone does that.

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

Dan987 — Sun, 19 Jan 2014 21:23:46 GMT

Yes,I have repaired the phone 2 times via PC companion,and formatted it several times as well,same results

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

_alexdon_ — Sun, 19 Jan 2014 21:25:23 GMT

Do you have the option of trying another sd card?If not,I suggest visiting a sony service,there you might be able just to check other sd cards.

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

Dan987 — Sun, 19 Jan 2014 21:32:42 GMT

Yes I do have some cards,I'll check them as well tomorrow,as for the sony service it's a long way from home (around 100km from me).

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

_alexdon_ — Sun, 19 Jan 2014 21:33:53 GMT

Lets just try other cards(sandisk,even sony),I am sorry this showed up on your phone.Hopefully it is just the card that is having problems.

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

Dan987 — Sun, 19 Jan 2014 21:36:11 GMT

Thanks,I'll check the other cards out tomorrow morning,it's getting a little late here,but if it's a software bug,do u think that the new update will fix it?

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

_alexdon_ — Sun, 19 Jan 2014 21:39:00 GMT

I do not know what to say,incompatibility does not mean necessarily software issue,but I do hope it is a bug and after the update all cards will work normally.Of course,take your time.Good luck with it!

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

Dan987 — Sun, 19 Jan 2014 21:40:51 GMT

Thank you very much,I will update this thread as soon as I check my other cards.

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

_alexdon_ — Sun, 19 Jan 2014 21:41:50 GMT

Sure,keep us updated.

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

Dan987 — Wed, 22 Jan 2014 00:59:13 GMT

So I checked a 2GB SanDisk SD card and the issue was exactly the same,all my other cards are from Kingston(even the same class) so,no difference there ,but there's an up-side ,the phone stopped corrupting photos made by the camera ,for now at least,I made photos in all modes and recorded a 10 min. video and there wasn't a problem,but anything I transfer via PC still get's corrupted ,I'm starting to think that...maybe,just maybe MediaGo isn't fully compatible with this model,or something is wrong with the transfer process itself,maybe MTP and MSC have a bug in them,because it doesn't matter what mode I turn on while connecting to my PC,using or not using MediaGo,the files get corrupted,but when I hook my card up via an adapter the files are fine,and the phone reads them ok with no issues whatsoever,maybe Sony should look into the transfer process itself and maybe make a patch

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

Dan987 — Wed, 22 Jan 2014 02:21:45 GMT

I think I found the solution...partially...I booted my phone in safe mode and then transferred a song and video through MediaGo using MTP,and no sign of corruption,meaning that it's a software bug,but I can't pinpoint exactly what's causing the problem .Maybe u guys know of a program or application that could do such a thing.Waiting for some info(hopefully) .Oh wait do u think it could be an antivirus?Because Avast! already caused some problems on my X8 😕 .If it checks out I'll report back,hopefully with my problem resolved

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

Dan987 — Wed, 22 Jan 2014 08:17:01 GMT

Ok,I uninstalled Avast! and transferred all my photos from my pc onto my phone and not one was corrupted,in terms of songs,it happens but it's more like one in 10 songs or even less than that,and if a song comes up corrupted all u have to do is delete it and transfer again and it works fine ,for now no signs of corruption but we'll see in the long run,I hope it doesn't start acting up again

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

Dan987 — Wed, 22 Jan 2014 10:21:09 GMT

Unfortunately the issue came back after an hour :-(, the only way to transfer files safely is through safe mode, it's either a process or app that corrupts the data, 😞

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

FrankVincent — Wed, 22 Jan 2014 10:35:21 GMT

If I understand it correctly you have problem with that the files get corrupted when copying them to your PC via USB connection.

One idea might be to try Wifi instead if your PC is on the same network.

1. You can use an app like MyPhoneExplorer. Requires a corresponding PC Windows program.

2. Use e.g ESFileExplorer and map a shared network drive on your PC and copy the files.

Edit:

Of course this suggestions is not meant as a solution for the root cause.

More as a workaround and troubleshooting help.

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

Dan987 — Wed, 22 Jan 2014 11:00:35 GMT

I have a problem with transferring files from my pc to my phone, but yeah that's the idea, I'll try that as soon as I get home, I can also try using bluetooth but it only transfers one file at a time 😞

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

FrankVincent — Wed, 22 Jan 2014 11:12:52 GMT

MyPhoneExplorer supports Bluetooth and USB also.

Good luck!

Re: Damaged video,photos after switching data storage(videos,photos)and/or transferring to SDcard vi

_alexdon_ — Wed, 22 Jan 2014 12:51:57 GMT

Dan,there must be an app acting up,usually.antivirus makes a lot of trouble.but you could.go for a software repair.and please use edit reply button,do not post so much one after the other.