topic Re: Xperia M5 phone with various issue in M Series

M5 camera issue!

haikim — Tue, 29 Sep 2015 17:25:49 GMT

Camera unstable when I press camera physical button from idie or lockscreen camera icon...sometime it will work, sometime no...hopefully next update will solve the problem...

my firmware 30.0.B.1.33

Re: M5 camera issue!

xavinux — Tue, 29 Sep 2015 17:35:17 GMT

Hi @haikim

You can try clearing the camera app data. From your Home screen:

1. Tap the Application screen icon.
2. Find and tap Settings -> Apps.
3. Swipe to the All tab.
4. Find and tap on the camera app.
5. Tap Force stop -> Clear data.
6. Restart the phone.

Re: M5 camera issue!

haikim — Wed, 30 Sep 2015 00:34:25 GMT

Ok, i will do it follow ur step...let see how...if problem remain, will let you know...thanks!

Re: M5 camera issue!

xavinux — Wed, 30 Sep 2015 01:39:33 GMT

Hi @haikim

Keep us update, I am at disposal for any question. f this issue persists, you can also try to boot your device into safe mode like explained in the link below:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: M5 camera issue!

haikim — Sat, 03 Oct 2015 02:06:27 GMT

Hi, xavinux, so far my M5 camera no more lag....thanks!

Re: M5 camera issue!

xavinux — Sat, 03 Oct 2015 02:41:10 GMT

Hi @haikim

Glad to read that your problem was solved, enjoy your Xperia device! I'm at disposal for any question.

Re: M5 camera issue!

ykphuah — Mon, 05 Oct 2015 03:12:17 GMT

Hmm, what did you do exactly? Clear cache? or Boot into safe mode?

Boot into safe mode is only for diagnosis right? If you uninstalled some apps to make the camera faster, please share!

Re: M5 camera issue!

xavinux — Mon, 05 Oct 2015 14:25:12 GMT

Hi @ykphuah

Yes, boot into safe mode is only for diagnosis. If the issue is not present in this mode, that indicates a third party app is causing the problem. In this case exit Safe Mode and then un-install any third party apps you don't need and clear the cache/data for the apps you want to keep.

Re: M5 camera issue!

haikim — Sat, 17 Oct 2015 15:49:32 GMT

Hi, until today, camera issue come back again...:smileyworried:

when u press physical camera button or from lock screen camera icon, it will hang after take even single shot...

only u need when u press after unlock the screen, camera will working....

Burst effect from M5 also lag alot....cannot catch nice photos....:smileycry:

Re: M5 camera issue!

Oluap — Sat, 09 Jan 2016 13:12:48 GMT

My m5 camera is not working too pls help me to fix it 😭

Re: M5 camera issue!

h4fizuddin — Fri, 22 Jan 2016 16:22:30 GMT

Facing xperia M5 camera issue,
Just bought and been using it less that 3 day.
So far the method that i have tried
1. Boot into safe mode
2. Clear camera cached
3. Factory reset
Does't know if this is a hard ware or software issue,
Any more suggestion?

Re: M5 camera issue!

liev — Sun, 24 Jan 2016 10:58:17 GMT

Hi, h4fizuddin!

Thank you for providing the details, that's a rare quality nowadays! But unfortunately, I think you should take it to your local service center and apply for replacement...

It does look like a hardware issue, sorry for such sad news!

Edit <21:30>: try doing as described here https://www.androidpit.com/android-5-0-lollipop-problems-and-solutions, point 11. I know that you cleared the camera's cache, but try disabling and then re-enabling it... See if that works...

Re: M5 camera issue!

h4fizuddin — Thu, 28 Jan 2016 17:31:37 GMT

Already send my phone to Service Centre for warranty claim on 26/1/16 and call them today for a quick update on phone status.
From their feedback its seem my phone having some hardware related issue. Really shocking and upset because i just bought this phone, paid some hefty sum of money then just in 2 day of usage the camera start showing ERROR...
very frustrated with SONY!!!!
Service centre told me that it would take about 2 week to repair my phone and it could take longer if there were no sparepart and they need to order it.
when i am buying this phone, I was considering sony as a brand of quality, but its seem i was wrong.

Xperia M5 phone with various issue

h4fizuddin — Thu, 28 Jan 2016 19:24:53 GMT

Does anyone think Xperia M5 are problematic phone.
Just recieved update from service centre that my phone have hardware related issue.
Just bought and used that phone for less that 2 day

Seeing lots of people complaining and posting that their xperia phone having all kind of issue,
Starting to doubt Sony product quality.

Re: M5 camera issue!

Nikaloz — Thu, 28 Jan 2016 19:49:15 GMT

My M5 has Camera Problem too, Two days ago i just tried to take a pictore trought window and images were blurred, I tried several ways to solve proble, Reset to factory data, relaunch new software throught PC comapanion, but pictures are still poor, Secondary camera is pretty cool, but what is going on with primary camera i havn't any diea or solutions, When i try to take a picture of points 20-30 cm away from camera it's still cool, but things awayfrom camera more than 30 cm seems blurred and even zoom can't focus normally, may you have had this problem in your experience and you solved it,

Re: Xperia M5 phone with various issue

Uliwooly — Thu, 28 Jan 2016 20:22:43 GMT

@h4fizuddin

I'm sorry to hear that but there isn't much to tell you, other than this is a user based forum, and for the most part, users who will post here have issues, but not users who aren't experiencing issues.

Re: M5 camera issue!

faddir — Fri, 29 Jan 2016 22:41:26 GMT

My M5 Takes pictures With the front camera better than other is it possible that the cameras are inverted cause the reaolution is amazing With front camera but the other Takes pictures really horrible

Re: M5 camera issue!

faddir — Fri, 29 Jan 2016 22:42:56 GMT

I have tried enter to the camera settings and do everything that the user guide says and nothing my camera is wrong

Re: M5 camera issue!

Uliwooly — Sat, 30 Jan 2016 01:46:30 GMT

@faddir

contact your Local support

Re: M5 camera issue!

Nikaloz — Mon, 01 Feb 2016 12:53:56 GMT

Please, check this Video, may you get better what's a problem, M5 Camera

and there no local support in Goergia, i brought my phone in Germany and i ordered it trough Ebay in UK. when i came in Georgia it says me that some features are unavailable here, but they have worked pretty nice befor i started using of Goergian SIM.
After all of these problems i think about new phone, but definitely not about SONY.