topic Re: M4 Ram issue, shows only 883 MB... in M Series

M4 Ram issue, shows only 883 MB...

DamiL — Thu, 18 Aug 2016 22:29:21 GMT

Hi, My m4 after update to andro 6 shows only 883 MB Ram... it has 2 GB Ram memory, why is not the whole memory working? Its not all, my front camera is not working and the system is working really slow... I allready have repaired my smartphone via Xperia Center but the issue still occures. Don't write to me that I should go to the local servis, because that is the last thing that I will do. There must be any solution...

Re: M4 Ram issue, shows only 883 MB...

_alexdon_ — Thu, 18 Aug 2016 22:39:39 GMT

MM is a huge and resource eating update, so no surprize it takes that much RAM. I believe what you see is the free RAM memory. How did you check?

Re: M4 Ram issue, shows only 883 MB...

DamiL — Fri, 19 Aug 2016 02:27:05 GMT

I checked in settings, Ram memory usage shows that whole ram is 883 MB. Free ram is something near 200 MB. in antutu benchmark IT also shows 883 MB RAM.. Its not normal..

Re: M4 Ram issue, shows only 883 MB...

Didrik — Fri, 19 Aug 2016 06:39:49 GMT

Hi @DamiL,

I just checked in an updated Xperia M4 Aqua. When I look under Settings > Memory there is a big text saying (in my case) 893MB which is the average memory use. Is that the text you are referring to? Your total RAM is displayed under Settings > Memory > Total memory.

Could you take a screenshot under Settings > Memory and then post the screenshot in this thread?

Re: M4 Ram issue, shows only 883 MB...

_alexdon_ — Fri, 19 Aug 2016 06:49:08 GMT

@DamiL If you need to check the old running apps method, now you can find it under developer options and it's called running services.

Re: M4 Ram issue, shows only 883 MB...

DamiL — Sun, 21 Aug 2016 12:16:06 GMT

Re: M4 Ram issue, shows only 883 MB...

DamiL — Mon, 22 Aug 2016 06:24:31 GMT

Is the normal? Android 6.0.1. In antutu shows also 883 MB. 24000 points..

Re: M4 Ram issue, shows only 883 MB...

_alexdon_ — Mon, 22 Aug 2016 07:11:52 GMT

@DamiL Your phone has 2 GB of RAM memory, can you check under developer options - running services the amount of RAM available? To enable developer options, go to settings - about phone - tap on build number about 7-8 times.

Re: M4 Ram issue, shows only 883 MB...

Lenny2 — Mon, 29 Aug 2016 17:40:45 GMT

I'm having the same issue, phone has lost 1gb of ram. Clunky and slow.

Re: M4 Ram issue, shows only 883 MB...

Didrik — Tue, 30 Aug 2016 07:15:28 GMT

Hi @Lenny2,

Is it the same if you look under the developer options as @alexdon mentioned?

Re: M4 Ram issue, shows only 883 MB...

DamiL — Tue, 30 Aug 2016 08:24:02 GMT

Yes, The same thing... Now my m4 wont turn on.. I turned it off to change my sim card, Now no response.. When I attached the charger, red led is showing and then nothing.. one of the Best Phones i ever had.. 😕

Re: M4 Ram issue, shows only 883 MB...

valyo_bg — Tue, 30 Aug 2016 13:16:10 GMT

Just wait 2-3 hours for full charge and then try to start your phone. If phone still not turn on, open sdcard hood and with pencil push and hold for several seconds Reset button - you will find it near to sdcard slot.

Re: M4 Ram issue, shows only 883 MB...

Lenny2 — Tue, 30 Aug 2016 14:07:30 GMT

Yes , tried the developer option but still shows 412mb ram for system, 126mb ram for apps and 346mb ram free. This however is with a fresh update to android 6 , deleted unneccesery programs , not signed into google and none of my usual apps installed. If i were to go ahead and use the phone normally that "free 346mb ram" would soon get eaten up. I think this is why i have been getting a blue screen and shutting down. i now have a repair booked but i havent tried the reset hole next to the SD slot. Would this work???

Re: M4 Ram issue, shows only 883 MB...

Didrik — Wed, 31 Aug 2016 06:13:08 GMT

@DamiL, Sorry to hear that.

First of all, try pressing and holding the power and volume up buttons at the same time for about 10 seconds or until the phone vibrates or press and hold the OFF-button next to your SIM-card until the phone vibrates. Use a paperclip, pen or something else Then connect a charger again and try to boot your phone.

It might take about 30 minutes for the device to indicate that it is charging if it is completely discharged, during this period the display may remain black. Try charging your device for about 4 hours as it can take a while for a completely depleted battery to fully charge.

If possible, use a Sony original charger and USB-cable specifically intended for your device. Other chargers may be too weak or too strong as they may have a different electric current rating (mA).

@Lenny2, in that case I would suggest performing a software repair using Xperia Companion.

Re: M4 Ram issue, shows only 883 MB...

AraujodeSouza — Sun, 11 Sep 2016 18:39:00 GMT

I have the same problem with my device. Suddenly it started going to slowly and dead. I updated to Android 6 and had a clean boot, but the problem still there, with a total RAM memory of 883 Mb. Did the Xperia Companion repare issue solve the problem?

Re: M4 Ram issue, shows only 883 MB...

BH06 — Mon, 19 Sep 2016 09:28:48 GMT

I am having this exact same issue.. if someone knows how to solve this problem..

Memory (RAM) is reported as 883MB total memory in Settings in Android 6.0.1!

M4 should have 2GB, so where are the 1117MB gone!

Thank you for the feedback.

Re: M4 Ram issue, shows only 883 MB...

Didrik — Mon, 19 Sep 2016 10:17:13 GMT

Hi @BH06,

Did you check the Running services under the Developer options? Is it the same amount of memory displayed there as well? If so I'd suggest that you perform a software repair using Xperia Companion, please report back after you've tried this. Make sure that you first create a backup using Xperia Companion since the software repair will reset your phone.

Re: M4 Ram issue, shows only 883 MB...

AraujodeSouza — Mon, 19 Sep 2016 10:32:19 GMT

Hi Didrik,

I have already done de software repair XC and the problem still there - even under Developers Options.

Re: M4 Ram issue, shows only 883 MB...

BH06 — Mon, 19 Sep 2016 12:12:20 GMT

Hi @Didrik

In the developer option i see the following values

Device Memory

System 470 MB of RAM

Apps 148 MB of RAM

Free 266 MB of RAM

That doesn't add up to 2GB.. will software repair solve this issue?

Thank you for your help,

Re: M4 Ram issue, shows only 883 MB...

BH06 — Mon, 19 Sep 2016 15:02:27 GMT

Hello @Didrik

I went thru software repair.
The first time i rebooted the phone i saw the white screen with SONY written in black.. and then a plain blue screen (not the blue SONY background with the waves) and then nothing.. black screen for 5 minutes at least.
I pressed the ON/OFF button for 10sec and this time it booted and guide me through the usual initial setup.

Once setup was completed i went straight in the developer mode to check the RAM

System 453 MB RAM

Apps 124 MB

Free 305 MB

Where did my 2gb go???