topic Re: Gmail is not autosyncing in M Series

Gmail is not autosyncing

msynilo — Wed, 16 Apr 2014 08:58:14 GMT

Hi,

Gmail app is not autosyncing. I have to open an app and refresh manually if I want to get emails.

Other parts of Google account are working fine (calendar, Keep etc). Autosync is ON, Stamina is Off.

What was done to check:

- delete and recreate google account on the phone

- deleted Gmail app updates

- reinstalled the app

- reboot the phone

nothing helps. Any suggestions? thank you!

Alexander1 — Wed, 16 Apr 2014 13:56:07 GMT

Hi,

First of all make sure that you have Gmail set as synced under settings > Google > tap your Gmail account > sync Gmail.

Also open the Gmail app > menu button > settings > tap your Gmail adress > sync Gmail.

Restart your phone and try again.

msynilo — Wed, 16 Apr 2014 15:23:10 GMT

Hi Alexander, done this. Nothing happened unfortunately...

msynilo — Wed, 23 Apr 2014 17:29:11 GMT

Hi Alexander , any thoughts?

Alexander1 — Thu, 24 Apr 2014 14:44:29 GMT

That's strange. Try to clear data for the Gmail app.

If you experience the same behavior I would suggest that you delete your Google account and try with another Google account to see if it works.

And if you still have the same problem I suggest that you repair/reinstall the latest software using PC Companion:

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

msynilo — Mon, 28 Apr 2014 06:58:58 GMT

hi Alexander, I have tried all of these. no changes.

So the last point was to make Factory reset. Done. And Gmail is working fine now.

That's sad we must do such actions to correct software issues...