https://community.sony.hr/t5/m-series/i-can-t-turn-off-my-device/m-p/3639358#M21163 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1251885">@Burek</A>, I am sorry to hear about this.<BR /><BR />Can you please elaborate your question a bit? Is&nbsp; the option to shut down the phone not appearing when yo pres and hold the power key? Have you tried to force a shutdown of the phone by pressing and holding the power-key an the volume up-key simultaneously?</P><P>Please elaborate and we will do our best to assist you!&nbsp;</P> Tue, 25 Jun 2019 11:22:03 GMT Martin1 2019-06-25T11:22:03Z https://community.sony.hr/t5/m-series/i-can-t-turn-off-my-device/m-p/3639357#M21162 <P>I can't turn off my device</P> Tue, 25 Jun 2019 10:35:25 GMT https://community.sony.hr/t5/m-series/i-can-t-turn-off-my-device/m-p/3639357#M21162 Burek 2019-06-25T10:35:25Z https://community.sony.hr/t5/m-series/i-can-t-turn-off-my-device/m-p/3639358#M21163 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1251885">@Burek</A>, I am sorry to hear about this.<BR /><BR />Can you please elaborate your question a bit? Is&nbsp; the option to shut down the phone not appearing when yo pres and hold the power key? Have you tried to force a shutdown of the phone by pressing and holding the power-key an the volume up-key simultaneously?</P><P>Please elaborate and we will do our best to assist you!&nbsp;</P> Tue, 25 Jun 2019 11:22:03 GMT https://community.sony.hr/t5/m-series/i-can-t-turn-off-my-device/m-p/3639358#M21163 Martin1 2019-06-25T11:22:03Z