topic Hi. I have a problem. My smartphone M4 does not read the sim. in M Series

Hi. I have a problem. My smartphone M4 does not read the sim.

PamaRV — Mon, 05 Aug 2019 18:18:46 GMT

But when I remove the sim, a message appears indicating that the simcard has been removed.

Re: Hi. I have a problem. My smartphone M4 does not read the sim.

Uliwooly — Mon, 05 Aug 2019 23:30:21 GMT

@PamaRV

Was the phone locked to a different carrier?

Re: Hi. I have a problem. My smartphone M4 does not read the sim.

PamaRV — Tue, 06 Aug 2019 02:07:19 GMT

Yes, but it was already unlocked

Re: Hi. I have a problem. My smartphone M4 does not read the sim.

Uliwooly — Tue, 06 Aug 2019 02:37:05 GMT

@PamaRV

was the phone working at all ?

Re: Hi. I have a problem. My smartphone M4 does not read the sim.

Jonas — Tue, 06 Aug 2019 11:27:57 GMT

Hi @PamaRV, sorry to hear about this.

Has the device read the SIM card fine before and this just started to occurring?

Have you tried with a different SIM card in your device? If you can borrow one from a colleague, family member or a friend, just to test if the SIM card reader is the cause of this or if it is the SIM card that is defect.

Let us know if that helps!