topic security code in M Series

security code

MSP_Mobile — Thu, 08 May 2014 07:39:39 GMT

Hi Every one!

My mobile is asking security password each time when screen is off / on. In the mobile settings for screen lock I have kept "Swipe". This is happening when I upgraded android version to 4.3.

I know the password but it is painful to enter the password each time when your screen is turned on.

Kindly help.

Thank you,

Manohar

Re: security code

Alexander1 — Thu, 08 May 2014 09:48:00 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Do you have any antivirus or security app installed on your phone?

You can check what you have as device administrators under settings > security > device administrators.

Re: security code

MSP_Mobile — Thu, 08 May 2014 19:17:55 GMT

Hello thanks for replying.
I do not have any device administrator checked/ticked in setting/security/device administrator. There was McAfee in my device but after upgrade to 4.3 I have uninstalled it.

Do I need to do anything else?

Re: security code

Alexander1 — Fri, 09 May 2014 11:33:20 GMT

Strange, try to set the screen lock to none under settings > security > screen lock and then restart your phone and change back to swipe. Do you still have a password to open the screen?

In that case I would suggest that you try to boot your phone into safe mode to see if the security password may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: security code

MSP_Mobile — Sat, 10 May 2014 06:59:46 GMT

Hello Mr. Alexander,

I have tried the 1st option i.e. changing the screen lock to none then restart (still asking for secuty password) then I changed the screen lock back to swipe. Still each time the phone is asking for security password to access. Even when I receive any call I cant see the incoming call screen instead I see the security password screen, I have to enter the pasword 1st.

I have also tried the other option gave by you i.e. starting the phone in Safe mode. In this mode also phone is asking for security password each time when the screen is turned on/off. Please see some screen shots I have taken when the phone was in safe mode.

Re: security code

MSP_Mobile — Sun, 11 May 2014 11:24:13 GMT

Problem solved. Finally I did the Factory Reset.

Re: security code

Alexander1 — Tue, 13 May 2014 15:09:39 GMT

Good to hear that you sorted it out!

Re: security code

MSP_Mobile — Sat, 27 Sep 2014 18:57:02 GMT

I don't know what password you have to enter but you can try your Gmail password. I have my two - three passwords I tried all and one of them clicked.

Re: security code

KNSRI — Sun, 23 Nov 2014 05:51:00 GMT

Hi All,

Did a lot of groundwork to find out the actual problem and it worked out.

- It is not a problem with your antivirus password. No need to change it, whichever antivirus you are using.
- It is not a problem with your SIM or PUK password.

The problem is with the X-Alert for Xperia app of Sony (which has permission to lock phone and doesn't allow to navigate to the settings).

Solution :

Disable the X-Alert Xperia app and remove from the Device administrator (Settings -> Security -> Device Administrator -> Click on X-Alert for Xperia and click Deactivate)

Also, from the app list, disable the X-Alert app.

dhanyavaadagaLu !!

Re: security code

jitendra51 — Thu, 08 Jan 2015 10:43:34 GMT

how to factory reset xperia m during x -alert is on ?

Re: security code

arindampaulju — Sun, 10 May 2015 10:37:34 GMT

i have a simpler solution.. if you have changed the sim and tgen it is coming... turn off all security settings.. then switch off n switch on using the ild sim n keep it for some time. then switch off and on with new sim... then turn on all security settings.. it has worked for my set.. try this..

Re: security code

Tirumal — Thu, 25 Jun 2015 11:21:54 GMT

Hi KNSRI

Nice solution.Thank you very much.Saved my time.

Re: security code

Nelii — Wed, 28 Sep 2016 04:55:12 GMT

Thank you so much......Your solution put the nail in the coffin (y)

Re: security code

preethi123 — Sun, 17 Mar 2019 15:03:44 GMT

Dhanyavaadagalu to u!!!!

I was struggling with this issue since Jan this year...I tried ur method of turning off X- Alert in Security settings and also disabled the app in App.

This is an ULTIMATE SOLUTION!!

Thank u sooo much!!!!