https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303428#M3736 <P>Great advice. Managed to bring my phone back from the dead thanks to you.&nbsp;</P> Sat, 01 Jun 2019 18:05:23 GMT Kanisa 2019-06-01T18:05:23Z https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303420#M3728 <P>Hello sorry i was just wondering if you can help me ! I tried to connect my xperia M2 phone to a Mac to print photos off and since then it has been frozen on 'sony' screen for 4 whole days !! It was probably very stupid of me but now i dont have a phone to use to contact my parents (im a student)! someone told me that there is a reset button which i could press but it will completely swipe everything off of my phone which i dont want :(( please help! i need my phone back <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.hr/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P> Mon, 06 Oct 2014 15:36:54 GMT https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303420#M3728 Vickie 2014-10-06T15:36:54Z https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303421#M3729 <P>Force it to turn off:</P> <P><A href="http://userguide.sonymobile.com/referrer.php?region=global-en&amp;product=xperia-m2#!Resetting-your-device.html" target="_blank" rel="nofollow noopener noreferrer">http://userguide.sonymobile.com/referrer.php?region=global-en&amp;product=xperia-m2#!Resetting-your-device.html</A></P> <P>Turn it on.</P> Mon, 06 Oct 2014 16:52:03 GMT https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303421#M3729 _alexdon_ 2014-10-06T16:52:03Z https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303422#M3730 <P><IMG alt="sony xperia shutdown.jpg" title="sony xperia shutdown.jpg" border="0" src="https://community.sony.co.uk/legacyfs/online/21415iDBBC1DB38B731972/image-size/original?v=mpbl-1&amp;px=-1" /></P> Sun, 28 Dec 2014 15:39:54 GMT https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303422#M3730 luke2man 2014-12-28T15:39:54Z https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303423#M3731 My sony xperia m2 aqua shuted down whilst installing system update what do I do<BR /> Sat, 30 Jan 2016 19:34:41 GMT https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303423#M3731 Miller3 2016-01-30T19:34:41Z https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303424#M3732 when I switch it on it jst show an android robot and then switch off its urgent help make Sat, 30 Jan 2016 19:36:52 GMT https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303424#M3732 Miller3 2016-01-30T19:36:52Z https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303425#M3733 <P>will pressing the off button in the sim panel will erase off all my data in the phone</P> Fri, 13 May 2016 18:46:02 GMT https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303425#M3733 kowshikaa 2016-05-13T18:46:02Z https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303426#M3734 <P>No. It simply forces the phone to shut down so you can restart it. Just like removing the battery.</P> Wed, 18 May 2016 12:47:01 GMT https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303426#M3734 77jarim 2016-05-18T12:47:01Z https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303427#M3735 <P>If your phone is frozen , it may not switch off if you press the side power button .You will have to "hard reset "the phone. Open the side cover where you put the sin cad in.You will see a tiny hole , thats a reset button.Use something like a pen or end of a paperclip to press the reset button.Dont use a pin because that will damage the button. Your phone will switch off.Switch on your phone and it should be ready to use .</P> Wed, 22 May 2019 08:24:33 GMT https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303427#M3735 Ajay-Juggernath 2019-05-22T08:24:33Z https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303428#M3736 <P>Great advice. Managed to bring my phone back from the dead thanks to you.&nbsp;</P> Sat, 01 Jun 2019 18:05:23 GMT https://community.sony.hr/t5/m-series/my-sony-xperia-m2-is-frozen/m-p/3303428#M3736 Kanisa 2019-06-01T18:05:23Z