topic Xperia U issues when receiving a call when playing music in Other/General

Xperia U issues when receiving a call when playing music

blaze_tk — Thu, 20 Sep 2012 06:05:14 GMT

Whenever I get a call when i am playing music ... the ph becomes mute ... both the speaker and mic stops working .. and as a result am nt possible to hear the other person and since the mic is also mute my voice is also nt heard at the other end .

The ph becomes normal oly after i restart .

Pls Sony look into this .

I want to know if am the oly one suffering frm this or are there other people having the same issue ?

Otherwise Xperia U is an awesome ph --- i luv it

Re: Xperia U issues when receiving a call when playing music

Johan — Fri, 21 Sep 2012 06:53:23 GMT

This has been reported earlier and is currently being investigated by our developers. Stay tuned here on the support forum for the latest information about this issue.

Re: Xperia U issues when receiving a call when playing music

blaze_tk — Fri, 21 Sep 2012 14:49:32 GMT

Thanks Johan

This is why i love Sony -- they take user input seriously and really work on them to make the products better . --- awesome guys keep going

Re: Xperia U issues when receiving a call when playing music

Rosie-Posie — Sat, 22 Sep 2012 12:53:53 GMT

This happened to me yesterday. I was listening to music and got a call > it muted the phone completely and I had to turn it off and on again.
But, I know I used to listen to music and make and receive calls normally before, so today I recreated this bug... yep when listening to music and receiving a call, the phone goes mute, BUT if I listen to music and try and call someone it goes ok, and after that I can receive calls also.

It's worth a try

1. connect headset

2. listen to music

3. call someone while listening to music

4. hang up, the music continues

5. receive a call

Re: Xperia U issues when receiving a call when playing music

chandruksv — Mon, 08 Oct 2012 13:46:38 GMT

I am also facing the same issue. The following work-around helps upto some extent.

1. Listen to music

2. When you receive a call, attend the call

3. Put it in loud speaker.

4. Turn-off the loud speaker immediately.

5. Now you will be able to hear.

But still, there is some noise is observed.

@Sony: Please resolve this problem ASAP.

Re: Xperia U issues when receiving a call when playing music

Arnab — Mon, 08 Oct 2012 14:05:01 GMT

settings reset+removal of live wallpaper+deactivation of all accessories in liveware mngr= Solved

Re: Xperia U issues when receiving a call when playing music

sirch777 — Wed, 02 Jan 2013 22:38:28 GMT

And for those of us stuck on Gingerbread as the latest ICS updates causes even more problems, this 'incoming call problem when listening to music' IS STILL A PROBLEM!!! and its now 2 Jan 2013 !!

So thats 4 months that Sony's developers must be stuck on this problem !!

Sony's Support on these mass sudden variety of Xperia phones to grab some market share is shocking.

My phone has been in for repair 3 times for the same problems... Fails on Gingerbread and fails on ICS

...Once I get rid of this piece of shit, I'll never be buying a sony again. (Simply just 5 months of about 20 'Sony Repair companion' phone rebuilds, then additionall 3 times to their repair centre).

What a Joke!!!

Re: Xperia U issues when receiving a call when playing music

Subhayan — Thu, 03 Jan 2013 15:06:37 GMT

Hi,

Thanks for the reply. I'm experiencing the same issue with my xperia U. Can you please tell me how to remove live wallpaper? (I am a new user, so totally inexperienced)

Re: Xperia U issues when receiving a call when playing music

sirch777 — Thu, 03 Jan 2013 15:09:07 GMT

Hold your finger down on anywhere on the 'Moving wallpaper' background.

...Menu will appear.

....Select Wallpaper & change it to a static wall paper.

Happy days!

Re: Xperia U issues when receiving a call when playing music

Subhayan — Wed, 09 Jan 2013 11:10:52 GMT

Works for me. Thanks a lot.

Re: Xperia U issues when receiving a call when playing music

uranus — Thu, 06 Mar 2014 16:35:22 GMT

Johan,

I am also having the same issue and is very annoying, as I have to keep rebooting the unit. I have Xperia U.

Static background.

Is there a solution found for this problem?

Thanks,

Vinay

Re: Xperia U issues when receiving a call when playing music

_alexdon_ — Thu, 06 Mar 2014 17:10:33 GMT

Have you tried a software repair via sony update service?

http://www.sonymobile.com/gb/tools/update-service/