topic Re: Xperia P - Restarting again and again in Other/General

Xperia P - Restarting again and again

pinank_mails — Mon, 25 Mar 2013 15:27:19 GMT

Hi,

Yesterday i was trying to access contacts on my phone and was flashing that "Not responsing", so i tried to reboot and afterthat it has not stopped rebooting.

What is the main reason ?

My phone is still under warrenty. I am a technical person and have a knowledge of computer softwares. Should i update it with SUS or should i give in Sony service centre?

Will my warrenty void if some installation goes wrong?

What are the steps for SUS?

Is there any other reason or any other way to make it work?

Pinank Shah

Re: Xperia P - Restarting again and again

_alexdon_ — Mon, 25 Mar 2013 15:30:37 GMT

Hello.No warranty will be void if repairing with sony update service.Try a repair first and if nothing improves take it to sony centre.You can find sus here http://www.sonymobile.com/gb/tools/update-service/ .All the steps needed are provided by the application.Before doing any repair,have you tried forced shut down?press power button+vol up until the phone vibrates three times.

Re: Xperia P - Restarting again and again

pinank_mails — Mon, 25 Mar 2013 15:36:36 GMT

Yes, i have already done that. but nothing seems working.

BTW what is the reason of this hallelujah?

Also i dont have any backup of my internal memory nor internal disk. will my data remain?

Is there any way to take backup at this stage where my phone is not staring up?

Re: Xperia P - Restarting again and again

_alexdon_ — Mon, 25 Mar 2013 15:43:24 GMT

What hallelujah?your data on the phone memory will be erased,but what is on the sd card will remain,unless you do a factory settings reset.You cannot backup anything now that your phone is not starting.

Re: Xperia P - Restarting again and again

pinank_mails — Mon, 25 Mar 2013 15:57:08 GMT

thanks for your quick reply. i was asking that what is the reason that my phone suddenly started rebooting?

Re: Xperia P - Restarting again and again

_alexdon_ — Mon, 25 Mar 2013 16:02:47 GMT

I have no idea,the software could have cracked,it is not the first time.it is full of bugs.Have you tried connecting to a wall charger and turning the phone on?Does it even turn on?

Re: Xperia P - Restarting again and again

pinank_mails — Mon, 25 Mar 2013 16:12:23 GMT

Yes Alexdon, i have tried connecting with charger but not working.

As soon as i connect with charger, it shows the charging indicator. then i try to restart by POWER button as well as POWER + VOL UP button(one vibrate). Phone starts with SONY and XPERIA LOGO flashes on and it again reboots after 2-3 secs.

Re: Xperia P - Restarting again and again

_alexdon_ — Mon, 25 Mar 2013 16:14:14 GMT

Ok,i recommend repairing the software if you are ok with loosing some data from phone memory.But you can also take the phone to sony centre if you are more comfortable with that.

Re: Xperia P - Restarting again and again

rv_direwolf — Mon, 25 Mar 2013 16:42:57 GMT

I had the same problem that you are facing now. In my case I took my phone to the Sony care and they tried to fix it by the help of software but that didn't workout and they told me that the problem is in phone's motherboard so it needs to be changed and all my data is going to be lost and there is no way to save it. Fortunately my phone was in warrenty so it didn't cost me a penny but it took around 10 days untill i got my phone back with new motherboard.

Re: Xperia P - Restarting again and again

pinank_mails — Tue, 26 Mar 2013 05:40:43 GMT

Thanks Alex, I tried using SUS and it worked for me. yes i have lost my contacts but ultimately my phone is working more better then earlier.

Once again thanks for all your support... ALEX and SONY!!!

Re: Xperia P - Restarting again and again

pinank_mails — Tue, 26 Mar 2013 05:43:34 GMT

Hi RV,

i tried using SUS and it worked for me. you should have given a try for that.

i am a technical guy so was succeed in doing that. my email is pinank.mails@gmail.com. if you have any problem and something is in my reach, then sure will help you.

Re: Xperia P - Restarting again and again

florenzgonzales — Tue, 26 Mar 2013 07:04:27 GMT

Its funny sometimes people in sony center doesn't know the solutions to a certain problem

Re: Xperia P - Restarting again and again

Somaraju — Fri, 04 Oct 2013 10:14:47 GMT

I am facing this problem from two days & have used SUS, thanks for the info

Re: Xperia P - Restarting again and again

m250892 — Sat, 05 Oct 2013 17:52:38 GMT

I have same problem. what I do? Reinstall os or give to service center?

Re: Xperia P - Restarting again and again

_alexdon_ — Sun, 06 Oct 2013 11:21:07 GMT

Reinstall,it should fix your problem.

Re: Xperia P - Restarting again and again

smuggul — Mon, 17 Nov 2014 23:02:11 GMT

guy i have a big problem ..... but i didn't know how to get a solution for this cp autorestart.. every i turn on my cp it will restart every2-3secimso annoying about this i can't use it becoz this prblem.... the first is i reset the and create a google acc and then download a game after downloading it the playstore is not working thats why i tried to force shutdown it but i see a update before i shutdown it but i ignore it then when i turn on it now my cp are always auto restart after that ...did anyone resolve it please help i dont know to do it please help i need it truely