topic Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do? in Other/General

Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

beachtwig — Wed, 22 May 2013 01:52:27 GMT

I'm using Sony Bridge for Mac. Tried updating to the new firmware. At the end of the updating process, I got the message: Update failed. Reason: UE communication failed (code 100, text: )).

I tried the repair function (Phone > Repair Xperia unit) in Sony Bridge, it seemed to go smooth but then failed at the end again with the same error message.

Phone is just a few weeks old. What can I do?

Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

Sam — Wed, 22 May 2013 04:28:05 GMT

Do you happen to have access to a Windows based PC?

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Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

beachtwig — Wed, 22 May 2013 05:05:53 GMT

Yes, I can borrow one.

Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

Sam — Wed, 22 May 2013 05:44:21 GMT

Ok, in this case please try running the update with this when you can get onto the PC:

http://www.sonymobile.com/global-en/tools/update%20service/

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Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

beachtwig — Wed, 22 May 2013 07:28:34 GMT

Ok, thanks! Will try and let you know of the result.

Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

ulric — Wed, 22 May 2013 09:35:32 GMT

Hey there... even I have the same issue..but i used a windows system itself..The sony logo shows up while charging and if i disconnect the charger it doesn go off until the battery drains.. Connect it for detection via PC companion.. it says sony phone connected doesn detect the model. so M helpless with terms to getting it fixed.. Please help...

Model Sony Xperia P lt22i

Can go into flashmode & fastboot.. please please help..

Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

Sam — Wed, 22 May 2013 23:41:48 GMT

Please try this:

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     In PC Companion, under Support Zone and click Start.
3.     Under Phone Software Update, click Start.
4.     Click repair phone.
5.     Follow the on-screen instructions.

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Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

ulric — Thu, 23 May 2013 05:35:28 GMT

Well i tried this.. it refuses to recognize the phone no matter what... just shows sony phone connected and when i follow the on screen instructions it keeps saying switch on ur phone and let it boot.. which is not happening given the state of my phone.

PS: THe sony service centre tried to bill me Rs 8.5k ( USD $ 160) to replace the motherboard when its clearly a software issue. I hope this issue can be taken up at ur end.

Meanwhile

what are the other options you propose.

Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

beachtwig — Thu, 23 May 2013 05:39:48 GMT

It worked, the phone is up and running again. I find it a bit lame that I have to borrow someone's Windows PC to perform updates though.

Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

Sam — Thu, 23 May 2013 05:50:21 GMT

In this case please try the other program I linked above, this will not require you to turn the phone on:

http://www.sonymobile.com/global-en/tools/update%20service/

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Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

Sam — Thu, 23 May 2013 06:06:16 GMT

To be honest, you shouldnt have to from now on, just looks like a one off issue.

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Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

ulric — Thu, 23 May 2013 06:08:47 GMT

Will try this.. hopefully it works.

Re: Won't boot after firmware upgrade, stuck on "SONY" screen. What do I do?

Nateroski — Wed, 27 Aug 2014 04:51:30 GMT

Please help... your software killed my phone (Sony Xperia PLAY - r800a) I called support and they basically said. "too bad, so sad" can't help you (REALLY?)

I'm using Sony Bridge for Mac v 3,8,1 (3812) in a Mac OS X - v.10.9.4

I really appreciate all your help!

NOTE: I can't get access to a Windows computer... so I'm pretty much stucked with my Mac