topic Unable to Encrypt phone while activating exchange activesync in Other/General

Unable to Encrypt phone while activating exchange activesync

mathur_aashish — Mon, 01 Jul 2013 16:53:51 GMT

Hi Everyone,

I am using Xperia S and my corporate e-mail account has stopped working post the Jelly Bean update for Xperia S. I was able to use mail (exchange Active sync) before on ICS without problem however it stopped immediately after the update.

While activating active Sync it asks for device activation and then stay on it for ages and doesn't complete which is why i am unable to activate my corporate email on my phone. I have checked with the IT team and they have confirmed that the active sync is activated from the background and i should be able to setup email.

Please help

Re: Unable to Encrypt phone while activating exchange activesync

scottpounder — Thu, 04 Jul 2013 13:20:22 GMT

Hi Mathur

I had exactly the same issue when I upgraded my device to .200, created this post myself.

http://talk.sonymobile.com/message/49669

Re: Unable to Encrypt phone while activating exchange activesync

patwag — Tue, 09 Jul 2013 11:43:39 GMT

Hi Mathur Aashish,

I had the same problems with the exchange ActiveSnyc after Android Update 4.2.2 on my Xperia Z.

I tried a lot without success - at the end, the solution was the following:

My settings for "Auto-sync data" in the phone's "Data usage" were off and that prevents the Exchange sync from setting up the Mail-App as a device administrator. When you set up an Exchange account, after the page where it asks you to name the account, it should display a "Activate device administrator?" screen, where you grant permission for the Email app to wipe your phone, set password rules, etc... If "Auto-sync data" is disabled, that screen is skipped, and the Device administrator never gets set up. You can check this by going to Settings -> Security -> Device administrators. If "Email" isn't listed there, Exchange sync won't work.

You can turn auto sync on/off by going to Settings - Data Usage and then pressing the '...' more menu button at the top.

Good luck and best regards

Patrick

Re: Unable to Encrypt phone while activating exchange activesync

Rickard — Tue, 30 Jul 2013 13:23:24 GMT

That sounds strange. From what i can see Xperia S still doesn't support encryption so it should not try to encrypt the phone. Could you please send me a PM with the following information and i'll forward this for further investigation:

Name:

Phone nr:

E-mail:

Country:

Operator:

IMEI nr:

Build number:

Exchange version:

Re: Unable to Encrypt phone while activating exchange activesync

sovagoj — Wed, 31 Jul 2013 18:47:47 GMT

Hi Everyone,

I have changed my Xperia S to Xperia SL, but I can't activate the Email via Exchange AciveSync.

I set the incoming setting and I activated the server request for remote control.os security features.

After I approve the "Encrypt phone". Then, the initial screen of the robot, but does nothing more.

I tried again and again, and I tried after restoring the factory setting.

The data are as follows:

Name: Janos SÓVÁGÓ

E-mail: sovago.janos@gmail.com

Country: Hungary

Operator: Telenor

IMEI nr.: 35361705-659595-6

Build nr.: 6.2.B.0.211

Exchange version: 2003

Remark: Another type of phones (HTC, Samsung) that work with the server.

If anyones knows, please helps.

Best Regards

Janos

Re: Unable to Encrypt phone while activating exchange activesync

remmyhi — Wed, 31 Jul 2013 20:52:57 GMT

@Rickard,

You are making jokes, right? Sound Strange?

I have registered this issue on May 31st and you have never seen it?

I have even post the screenshots and got the feedback from Johan that the Xperia team is working on the case.

http://talk.sonymobile.com/message/477252#477252

It does not encrypt, only the JB implemented by Xperia have the feeds from the encryption apk in app/system folder.

Go talk to Johan please.

Re: Unable to Encrypt phone while activating exchange activesync

remmyhi — Wed, 31 Jul 2013 20:53:56 GMT

And you will never achieve the full encryption. Sony implemented the encryption in a half-way.

You want to have the corporate emails in your XperiaS? go back to ICS.

Re: Unable to Encrypt phone while activating exchange activesync

Rickard — Thu, 01 Aug 2013 07:35:50 GMT

Thanks for pointing me to that thread!

I've been away for vacation and parental leave for 2 months and Johan is now on vacation so i have unfortunately not seen this issue before.

I found Johans escalation and the information in that thread is correct, this issue will be fixed in an upcoming update named 6.2.B.1.xx.

Re: Unable to Encrypt phone while activating exchange activesync

Rickard — Thu, 01 Aug 2013 07:37:36 GMT

This problem will be fixed in an upcoming update for the phone with version number 6.2.B.1.xx.

Re: Unable to Encrypt phone while activating exchange activesync

sovagoj — Thu, 01 Aug 2013 07:56:54 GMT

Hi Rickard,

the first of all I thanks your answer.

Do you know or what do you think when can we expect the new build version?

Janos

Re: Unable to Encrypt phone while activating exchange activesync

volkantokuc — Thu, 01 Aug 2013 07:59:06 GMT

Will there be a ptcrb process or will we be able to update via pcc directly?

Re: Unable to Encrypt phone while activating exchange activesync

Rickard — Thu, 01 Aug 2013 08:27:23 GMT

I don't have any release date i'm afraid and as always, the new update will need approvals and rollout may differ between different markets and operators.

Re: Unable to Encrypt phone while activating exchange activesync

mathur_aashish — Thu, 01 Aug 2013 11:25:01 GMT

Thanks Rickard,

Does that mean that with current update we will not be able to setup MS Exchange email. If that is the case was Encryption working fine on ICS if yes please let me know how can i downgrade my phone back to ICS to be able to use e-mail.

It is such a shame not to be able to use e-mail on good phone like this.

Thanks,

Aashish

Re: Unable to Encrypt phone while activating exchange activesync

Rickard — Thu, 01 Aug 2013 12:10:46 GMT

At the moment you would need to change the policy on the server or try using another client (RoadSync, Moxier, Nitrodesk) and see if it works. It's not possible to downgrade using Update Service or PC Companion.

Re: Unable to Encrypt phone while activating exchange activesync

reaverscav — Thu, 01 Aug 2013 20:07:32 GMT

Hi Rickard,

I just want to know if my xperia acro s will also receive this update as they have the same build version with xperia S?

Re: Unable to Encrypt phone while activating exchange activesync

smartyn13r — Fri, 02 Aug 2013 11:03:25 GMT

sony has been promising an update since a very long time

the process is like a snail

other vendor are like superman

is there any way in which i can fix my own issues or any workaround

Bugs on JB .211

Volume Key stops working when u start a Video

1080p Video recording is a mess

Battery drains in 6hrs without any use(have purchase 3500aMp battery for Rs2000)

Screen LED Randomly flickers

RAM is always full, closes my app imdeiately after i start any, even reflash(factory reset with full wipe) the fone but didnt help

Bluetooth disconnect my LiveView continously, even tried the SmartWatch of my friends'

list is too long

any ETA?? or how many issues have been fixed

Re: Unable to Encrypt phone while activating exchange activesync

naderzz — Sun, 04 Aug 2013 21:23:55 GMT

Hi Rickard

is this update just for xperia S/Sl?

what about xperia acro s ? because i have a problem (video recording lag) with my xperia acro s after updating it to 6.2.b.0.211.

Thanks.

Re: Unable to Encrypt phone while activating exchange activesync

Rickard — Mon, 05 Aug 2013 09:32:24 GMT

I don't have any confirmation for acro S but i suspect it will receive the same update. I will try to get some information about this.

Re: Unable to Encrypt phone while activating exchange activesync

smartyn13r — Mon, 05 Aug 2013 09:58:06 GMT

Hi Richard,

when is the update going to be released?

and are all the issues mentioned in the earlier post resolved or not

Re: Unable to Encrypt phone while activating exchange activesync

samonluver — Thu, 08 Aug 2013 01:20:33 GMT

Hello Xperia team.

I'd like to add the problems i see with jelly bean compared to ics

Sound quality - I'm pretty sure since upgrading to JB, the sound quality has really been degraded.

In ics the sound was pretty decent, loud and undistored, in JB, my speakers now sound busted when playing music and ringtones seem to have a pretty low volume even when everything is set to maximum compared to ics, it sounds like the sound is being driven to overdrive but on low level is the way i would describe it. please get this fixed because alarms and ringtones aren't as useful and unrealiable now.

Battery - the battery seems to be drained very quick comapred to ics.ics would last around 3-4 days on standby with usage here and there birghtness turned down, same scenario on jelly bean it would last 2 days max.

Notification light - sometimes the lights don't turn off after a notification either during charge or when a message is recieved, red light blue light green light, not sure what casues this. but defintiely is a JB problem.

Other problems i think have been brought up already.

oh and just 1 visual thing is how the quick access widget looks pretty damn ugly now. It has this unpolished gradient look to it now comapred to what i can remember being just a black solid background with neon icons

Hope these get fixed for the next update, or is there a way to downgrade to ics ?