topic Re: Proximity Sensor Not working - Appears to be turned off in service test in Other/General

Proximity Sensor Not working - Appears to be turned off in service test

Abhijith1 — Tue, 03 Dec 2013 07:22:46 GMT

Hi,

Recently found our that my screen is not turning off during calls.

On running a service test, found that my proximity sensor status is off.

Please let me know how to turn this on.

My OS version is4.1.2

Build no : 12.0.A.2.254.

Thanks in Advance.

Re: Proximity Sensor Not working - Appears to be turned off in service test

Rickard — Tue, 03 Dec 2013 09:03:14 GMT

Sounds like there may be a problem with the sensor in your phone. When you cover the top front part of the phone it should read as "On".

Try restarting the phone and also update/repair the phones software using PC Companion and see if that helps. If not, i suggest that you contact a service location or local Sony Xperia support (http://www.sonymobile.com/global-en/support/contact-us/) for assistance.

Re: Proximity Sensor Not working - Appears to be turned off in service test

Abhijith1 — Tue, 03 Dec 2013 09:11:44 GMT

HI,

During the service tests, when I place my hand over the proximity sensor, ststus shows on.

But my issue is that during calls, my screen is not turning off.

I dont have any coating or protective film over the sensor area.

Can this be a software issue?

Re: Proximity Sensor Not working - Appears to be turned off in service test

Nick3156 — Tue, 03 Dec 2013 09:49:00 GMT

Yes bro you r right this also happening to my device oftenly

Re: Proximity Sensor Not working - Appears to be turned off in service test

Rickard — Tue, 03 Dec 2013 14:59:33 GMT

If it works in the service menu it doesn't sound like a hardware issue. What happens if you try calling now?

Re: Proximity Sensor Not working - Appears to be turned off in service test

Abhijith1 — Tue, 03 Dec 2013 15:52:27 GMT

As of now, when i call someone, the screen does not turn off.

I tried multiple times, but the proximity sensor has no effect on the screen, the screen stays on till I lock the phone manually using the lock button.

Please provide a solution as this is creating issues when I'm on a call, accidently turning mute, on hold etc...

Re: Proximity Sensor Not working - Appears to be turned off in service test

Rickard — Wed, 04 Dec 2013 08:45:32 GMT

What happens if you try this in safe mode (http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008)?

Re: Proximity Sensor Not working - Appears to be turned off in service test

Abhijith1 — Thu, 05 Dec 2013 17:10:16 GMT

HI, in safe mode, the proximity sensor appears to be working fine, my screen truns off during a call, when i keep it near my face.

So, any idea why it is not working in the normal mode?

Should i approach a service center?

Re: Proximity Sensor Not working - Appears to be turned off in service test

Rickard — Fri, 06 Dec 2013 11:18:19 GMT

This suggest that the problem has to do with an app you've downloaded. What safe mode does is to start the phone without loading any apps that you have downloaded.

Though i'm not sure what 3:rd party app that could cause this. Try remembering what apps you installed around the time this started to happen. I suspect task killers or apps that integrate with the dialer.

Re: Proximity Sensor Not working - Appears to be turned off in service test

Abhijith1 — Wed, 25 Dec 2013 14:52:25 GMT

HI,

Sorry for the late reply.

I had a task manager installed, which now appears to have blocked the working of the sensor.

Removed the app from the phone and I"m really happy to to say that the sensor is now working properly.

Thanks a lot for the help.

Counting days for the 4,3 update....

Re: Proximity Sensor Not working - Appears to be turned off in service test

necro — Fri, 10 Jan 2014 03:44:40 GMT

Hi, I had the exact same problem, I just ran a test under settings-about phone-diagnostics-test device-ear proximity, everything went fine. The next time I used the phone the issue just disapear. I don't know why but it works for me

Re: Proximity Sensor Not working - Appears to be turned off in service test

lioleks — Mon, 24 Mar 2014 20:05:27 GMT

In my sp proximity sensor starts to work after 5 - 10 minutes of using the phone (while the screen). I do not have foil, repair by sony pc companion does not help. I do not know what to do, send it for repair? Probably not fix it because they say it works.
(Sorry for the mistakes, google translator :))

Re: Proximity Sensor Not working - Appears to be turned off in service test

Nafi — Thu, 18 Dec 2014 06:09:02 GMT

I tried booting my phone up in SAFE MODE ! it didn't work. I still have the proximity sensor problem and even i dn't hear any sound DURING my calls from the ear piece. The loud speaker seems to be working fine. Any suggestions ! :'( I saved up around 9 months to buy this phone. Extremely Disheartened . . . :'(

Re: Proximity Sensor Not working - Appears to be turned off in service test

Rickard — Thu, 18 Dec 2014 11:45:33 GMT

I'm sorry to hear that.

If it doesn't work in safe mode and after a software repair in PC Companion i'm afraid it sounds like a hardware isse. I recommend that you contact a service location or local Sony Xperia support (http://www.sonymobile.com/global-en/support/contact-us/) for assistance.