topic Re: Xperia J screen frozen in Other/General

Xperia J screen frozen

Monkey-D-Gayou — Fri, 14 Feb 2014 02:50:51 GMT

Oh Gosh this Phone ... i love it so much but it also behaves a lot.. this morning i Woke up, and i can notice that my touchscreen is totally unresponsive. the screen is locked. the volume and power buttons are working, but not the touchscreen.. i cannot even unlock my phone so bad for my girlfriend who might try to call me later, i will not even be able to pick up her call, and she will think wrong.... lol what to do? help please... i cannot even install anything, because i cannot even unlock my phone... help me in unlocking it

Spoiler

Re: Xperia J screen frozen

alexrx — Fri, 14 Feb 2014 03:48:13 GMT

Hi there,

Repair the phone with Sony Update Service and make sure that your battery charged at least 70 %, after that you'll be able to talk with your girlfriend:smileyhappy:

I hope that the phone has not suffered physical damage.

Sony Update Service

Cheers.

Re: Xperia J screen frozen

Monkey-D-Gayou — Fri, 14 Feb 2014 03:51:57 GMT

thank you, this is what i am trying to do now.. but it was written that all my contacts would have been deleted.. so now i am trying to tranfer them to my computer.. ufff kinda difficult also lol.. thanks and nope there is no damages on my phone.

Re: Xperia J screen frozen

alexrx — Fri, 14 Feb 2014 03:55:27 GMT

Are your contacts synced with your Google Account?

Re: Xperia J screen frozen

Monkey-D-Gayou — Fri, 14 Feb 2014 04:00:22 GMT

i don't know how to do it lol, cause i do not use google mail so much.. but now that u told me about it, i am going to check it. thank you

Re: Xperia J screen frozen

alexrx — Fri, 14 Feb 2014 04:02:48 GMT

Google contacts(tap in the browser) > Log in with your Google account

Re: Xperia J screen frozen

Monkey-D-Gayou — Fri, 14 Feb 2014 04:23:15 GMT

I did it, but it has synchronised only 5 contacts.. how bad... do you know how to sync the rest?? or do you have any video tutorial link?

Re: Xperia J screen frozen

alexrx — Fri, 14 Feb 2014 04:27:54 GMT

Can you access the menu of your phone at this moment?

Re: Xperia J screen frozen

Monkey-D-Gayou — Fri, 14 Feb 2014 04:31:29 GMT

nope i cannot, that is the main issue.. lol it seems that i will loose all my contacts then :'(

Re: Xperia J screen frozen

alexrx — Fri, 14 Feb 2014 04:34:24 GMT

Do you have your contacts at the SIM card?

Re: Xperia J screen frozen

alexrx — Fri, 14 Feb 2014 04:41:18 GMT

Download and install PC Companion and then try to back up your contacts from the phone.

PC Companion

Re: Xperia J screen frozen

Monkey-D-Gayou — Fri, 14 Feb 2014 05:57:00 GMT

sorry, i went out to drop some friends.. so now i managed to have acces to my fone, i exported the contacts to my sd card... now i dunno how to sync them

Re: Xperia J screen frozen

alexrx — Fri, 14 Feb 2014 06:31:01 GMT

No need for that, SD card is safe from the wiping during the re-install process.

So, do it now:smileyhappy:

Re: Xperia J screen frozen

Monkey-D-Gayou — Fri, 14 Feb 2014 06:34:49 GMT

yeah i noticed it now. thanx. i am connecting my phone to the software now. hope it will work.. finger crossed

Re: Xperia J screen frozen

alexrx — Fri, 14 Feb 2014 06:35:40 GMT

I wish you luck.

Re: Xperia J screen frozen

Matfield — Tue, 09 Sep 2014 08:41:16 GMT

Hi guys,

same problem here. Once a week screen gets frozen. Sometimes helps the red button, but already twice i had to wait, until the battery drained out. Was just couple of hours with screen turned on.

I guess it will be a warranty claim, since I have that phone just for 3 months.