topic Phone not reading memory card in Other/General

Phone not reading memory card

jessc — Sat, 22 Mar 2014 17:47:53 GMT

Hi,

I have recently done a software repair on my phone and now my phone won't read my memory card. When I plug it into my laptop and go onto sony pccompanion it says how full my memory card is so I still have all of my things on there but it won't show them to me and when I go into my music player or gallery on my phone it won't show me my memory card content. I have taken the memory card out of the phone and put it into an adapter and my laptop shows all of the content on there. How do I fix this? should I do another software repair?

Re: Phone not reading memory card

_alexdon_ — Sat, 22 Mar 2014 18:14:11 GMT

Try settings-apps-all-media storage,force stop and clear data.Restart your phone.

Re: Phone not reading memory card

jessc — Sat, 22 Mar 2014 18:23:15 GMT

I've gone into settings-apps-all media storage but i cant find force stop and clear data

Re: Phone not reading memory card

_alexdon_ — Sat, 22 Mar 2014 18:25:30 GMT

Clear data should work.It should be a fourth tab.

Re: Phone not reading memory card

jessc — Sat, 22 Mar 2014 18:32:46 GMT

I have to go through and clear data for every single one?

Re: Phone not reading memory card

_alexdon_ — Sat, 22 Mar 2014 18:35:09 GMT

You should just fine the app called media storage and clear data for it.

Re: Phone not reading memory card

jessc — Sat, 22 Mar 2014 18:48:20 GMT

It just says that my gallery and music library are empty

Re: Phone not reading memory card

_alexdon_ — Sat, 22 Mar 2014 18:51:29 GMT

And the card is in your phone?Still not recognising it?Try to remove the battery,keep it out for 1 minute,put it back.

Re: Phone not reading memory card

jessc — Sat, 22 Mar 2014 18:53:18 GMT

yes the memory card is in my phone, should I remove the mem card aswell as the battery for 1 minute?

Re: Phone not reading memory card

_alexdon_ — Sat, 22 Mar 2014 18:56:01 GMT

Leave the card inside,just remove the battery.

Re: Phone not reading memory card

jessc — Sat, 22 Mar 2014 19:03:05 GMT

Hasn't worked i'm afraid. Will I have to restore it to factory settings instead?

Re: Phone not reading memory card

_alexdon_ — Sat, 22 Mar 2014 19:04:50 GMT

You could try either that,or a software repair via sony update service:

http://www.sonymobile.com/gb/tools/update-service/

Remove the card when you perform it.

Re: Phone not reading memory card

jessc — Sat, 22 Mar 2014 19:54:46 GMT

I restored it to factory settings and it's now reading my memory card again, thanks

Re: Phone not reading memory card

_alexdon_ — Sat, 22 Mar 2014 19:55:57 GMT

Great.You are welcome.

Re: Phone not reading memory card

Paseka — Fri, 30 Jan 2015 14:33:29 GMT

iv got a problem whereby my memory card shows its not mounted while it has, tried formatting it with my laptop, it formats but when i reinsert it, it shows everything that i still have on it while formated and that its unmounted, kindly help, please