topic Re: Accessory unsupported for Xperia Arc S in Other/General

Accessory unsupported for Xperia Arc S

grahammb1 — Tue, 11 Mar 2014 16:13:26 GMT

I bought a replacement MH650 headset for use with my Xperia Arc S phone. Upon attempting to use it, I get an error message: 'Accessory not supported'. My previous headset was the same, I replaced it only because I lost it, so I can't understand where the problem lies. Please can you help?

Thanks very much.

Re: Accessory unsupported for Xperia Arc S

Uliwooly — Tue, 11 Mar 2014 16:17:35 GMT

the Xperia Arc (2010 and 2011) use OMTP standard, 2012, 2013, 2014 CTIA standard

Re: Accessory unsupported for Xperia Arc S

grahammb1 — Tue, 11 Mar 2014 17:14:00 GMT

Thanks, I'm afraid that I don't really understand whether that answers my question. My headset doesn't work with the device that it's designed for. Do you have any suggestions about what I can do to fix this issue?

Re: Accessory unsupported for Xperia Arc S

Uliwooly — Tue, 11 Mar 2014 17:17:21 GMT

Now that's quite odd, you might want to take them back to the store

Re: Accessory unsupported for Xperia Arc S

Rickard — Wed, 12 Mar 2014 07:35:02 GMT

If you look at the label on the headset, does it say MH650 or MH650c?

Re: Accessory unsupported for Xperia Arc S

grahammb1 — Wed, 12 Mar 2014 08:47:09 GMT

Thanks for responding. It says MH650, as I stated originally. I'd checked some f the previous posts about the difference before I posted my query. Any ideas please? I'd really appreciate it.

Re: Accessory unsupported for Xperia Arc S

Rickard — Wed, 12 Mar 2014 10:20:28 GMT

Then it should work so there's something wrong with the headset or phone. As uliwooly suggested i would recommend that you contact the store to try another headset.