topic Re: Experia T Re-booting after upgrade in Other/General

Experia T Re-booting after upgrade

cheiron7 — Wed, 19 Mar 2014 17:38:12 GMT

Hi,

My Experia T keeps re-starting after the last big update last week. Did not do this before update.

Have tried re-updating and using repair program in PC companion with no joy.

Is there anything I can do to avoid sending this phone back again...

Since posting above have found other threads about this posted 2 weeks ago -describing same problem, but did not see any resolution other than send back to Sony... Is that what everyone with an Experia T has to do after this upgrade?

Help...?

Re: Experia T Re-booting after upgrade

declinicius — Wed, 19 Mar 2014 23:41:34 GMT

Hi guys,

Since I updated my Xperia T (LT30p) to the new Android version (4.3 - Compilation: 9.2.A.1.199) i cannot use mobile data network. It works fine on plane mode, but if I turn on the network services , the phone crashes and it reboots. It's really annoying. Is there any option to reinstall previous version? I tried it over Sony PC Companion. Indeed, I reinstalled 2 times this new version, deleting all my data and my apps, but the problem persists.

Please, It's impossible to work with it. Seriously, i cannot even recieve email on my workday.

Thanks in advance.

Re: Experia T Re-booting after upgrade

galloglass — Thu, 20 Mar 2014 17:31:38 GMT

You can add me to the list! Reboots about 15 times a day!!

Re: Experia T Re-booting after upgrade

mista-wong — Thu, 20 Mar 2014 21:52:42 GMT

yeah me2

it really nervs. Wehn its plugged to the charger everything is fine. When I unplug it and for example start the camera, or recently by sending a SMS it turns off or restarts automatically. I startet in safe mode, removed the simcard. NOthing helped. I cant use it this sh*t anymore

Re: Experia T Re-booting after upgrade

cheiron7 — Fri, 21 Mar 2014 08:00:03 GMT

Hi,

Looking at other threads on this site seems this Sony software fault on the Eperia T is pretty widespread.

Have been advised by Sony Care to return phone for Sony repair -but am reluctant here as the sim has to be removed for sending it back and looking at the other threads removing the sim often makes the problem go away temporily.

Also I dont what to lose my phone for 10+ days (judging on the last time) just to have it returned with a factory re-boot which temporily cures the problem (as happened last time) which anyone can do using PC Companion.

Does anyone know of any site with any information as to when Sony are going to a) acknowledge this fault b) issue a download resolving the problem they have created? Or does the silence continue....?

Re: Experia T Re-booting after upgrade

wobba-lee — Fri, 21 Mar 2014 09:29:06 GMT

This happened to mine any many other peoples phones when we upgraded to 4.1, the way you describe your issue matches exactly.

The issue is the power control function on the battery is screwed. This is quite a common but not acknowledged fault with the XperiaT.

2 Optinons:

1. Send to Sony for them to either fix or as they did with me just send me a new one.

2. Buy a new battery and follow the guides on youtube and replace it yourself.

Re: Experia T Re-booting after upgrade

wobba-lee — Fri, 21 Mar 2014 09:30:41 GMT

If you dont believe me follow the guides on here or XDA to downgrade to 4.1 which will show you the issue is not software related as it will persist on that.

Re: Experia T Re-booting after upgrade

cheiron7 — Fri, 21 Mar 2014 09:47:09 GMT

Hi W,

That's really helpful.. Sounds like I have to send the phone back after all.

Perhaps the extra loading of 4.3? ..brings out the battery fault..

Many thanks again will post when phone returns..

Re: Experia T Re-booting after upgrade

ccvanmarion — Fri, 21 Mar 2014 15:57:39 GMT

What you can try is:

- Remove the SIM

- Reinstall the update with SUS

- Start your phone

- After the phone is completely started and all updates done, shut down

- Reinsert the SIM

- Start the phone

My phone had the same problem and is now is working for 48 hr's without a problem. Not a strong efficdence, but it's worth trying!

Succes!

Re: Experia T Re-booting after upgrade

galloglass — Fri, 21 Mar 2014 23:49:42 GMT

@ccvanmarion wrote:
What you can try is:
- Remove the SIM
- Reinstall the update with SUS
- Start your phone
- After the phone is completely started and all updates done, shut down
- Reinsert the SIM
- Start the phone
My phone had the same problem and is now is working for 48 hr's without a problem. Not a strong efficdence, but it's worth trying!
Succes!

Still working?

Re: Experia T Re-booting after upgrade

ccvanmarion — Sat, 22 Mar 2014 09:23:44 GMT

Yes, still working!

Re: Experia T Re-booting after upgrade

ccvanmarion — Sat, 22 Mar 2014 11:38:00 GMT

:smileyangry:**bleep**, just had a restart

Re: Experia T Re-booting after upgrade

Danial-mach1 — Sat, 22 Mar 2014 12:07:48 GMT

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

try safe mode...see it still restarting?

Re: Experia T Re-booting after upgrade

ccvanmarion — Mon, 24 Mar 2014 20:28:28 GMT

Already tried that, but no solution.

Re: Experia T Re-booting after upgrade

JohnnyW — Tue, 20 May 2014 13:14:40 GMT

So, from all I read above, the problem is obviously NOT SOLVED so far. Right?

If I am wrong, please post what needs to be done STEP BY STEP!

Best regards,

JohnnyW

Re: Experia T Re-booting after upgrade

JohnnyW — Tue, 20 May 2014 13:17:48 GMT

P.S.: I don't see why I should boot my phone into safe mode. From what I experienced, this problem is not caused by third party application, since I have this problem only since I ugraded to 4.3. Before the update, everything was fine.

Best regards,

JohnnyW

Re: Experia T Re-booting after upgrade

whibs — Fri, 30 May 2014 15:52:51 GMT

HI I too have this issue, been through to tech support, no help really. SONY what are you doing !!!! it is your downlaioad that has caused the issue, help us !!!!!!!!!!!!!!!!!!

Re: Experia T Re-booting after upgrade

bandit455 — Sat, 31 May 2014 13:46:05 GMT

Same problem here.

This is really poor customer service from Sony.

They seem to be completely ignoring the problem.

Even if they came clean and told us that a fix was being investigated, but no they simply ignore the problem.

And they are still advising people to upgrade to this stupid 4.3

DON'T DO IT PEOPLE IF YOU HAVEN'T ALREADY !!!

Re: Experia T Re-booting after upgrade

AZZKIKR1 — Tue, 03 Jun 2014 09:41:13 GMT

same issue here upgraded to 4.3 build 9.2.A.1.205 during general use of the phone it will freeze up and then restart. I have had the phone sitting in standby without any activity from myself and noticed it restarting.Tried safe mode/re applying the update but no joy. It did not do this prior to the update and I have not installed any new apps or made any changes since the upgrade.

I will expect the usual no reply from sony on this issue so I could use someone else help. Is there a way to track what is crashing/freezing on the phone just prior to the restart? kind of the android equivelent of an event viewer?

This phone has been nothing but problems to date and well this now renders it almost usless. I can't believe I actualy applied this update after the last one killed my microSD card and we got no help from sony on that. This phone should serve as a warning to others not to trust sony as a phone supplier.

Re: Experia T Re-booting after upgrade

glennhorsman — Tue, 26 Aug 2014 09:18:43 GMT

It would appear that I have joined the "Worst mobile on the market club". I have had mine for about 14 months and it has died for the fourth time. Each time I have to make a trip into the city centre for it to be sent off to Sony who wip my phone to do a system reset. This wipes my phone so I can start again again only for the same problem to occur.

Sony kindly offered to email me details of how to do the reset my self. This email did not arrive. The Sony techie said he would phone me back tomorrow to see if it worked. **bleep** genius he only had my mobile no.

Is this really a massive multi-national company? I for one will not purchase Sony again.