topic Re: Xperia Acro S black screen after call in Other/General

Xperia Acro S black screen after call

jojjo — Wed, 18 Jun 2014 13:27:39 GMT

Hi!

During a call the screen is black but when I want to hang up it doesn't go back to normal so I can't hang up the phone. It doesn't matter what button I press. Instead I have to restart the phone. One time I made a call and came to an answeringmachine and couldn't hang up so the time was ticking and so was my money. It's a bit tricky and doesn't happen every time. Anyone know what to do? Or do I have to turn it in for service?

Re: Xperia Acro S black screen after call

_alexdon_ — Wed, 18 Jun 2014 13:30:06 GMT

Check if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Xperia Acro S black screen after call

jojjo — Thu, 19 Jun 2014 07:25:04 GMT

Thank you! What an easy solution!

I have not done that many calls yet, but so far it's working!

Re: Xperia Acro S black screen after call

_alexdon_ — Thu, 19 Jun 2014 09:36:21 GMT

If anything comes back,do tell.

Re: Xperia Acro S black screen after call

jojjo — Mon, 23 Jun 2014 10:47:36 GMT

Hm, I think I was a bit too optimistic, sorry

Next day the problems came back.

I do have a warranty from the store but I really dont want to send it in for service. But I guess maybe I have too.

Or do you have any other good advise?

Thanks!

Re: Xperia Acro S black screen after call

_alexdon_ — Mon, 23 Jun 2014 13:58:25 GMT

Download SUS and try a software repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: Xperia Acro S black screen after call

jojjo — Mon, 23 Jun 2014 18:19:22 GMT

Hi, I downloaded the program but when I was going to pick modell mine is not in the list?

Re: Xperia Acro S black screen after call

_alexdon_ — Mon, 23 Jun 2014 18:21:54 GMT

You have to run SUS in compatibility mode with windows 7.

Re: Xperia Acro S black screen after call

jojjo — Mon, 23 Jun 2014 18:36:39 GMT

Ok, I have windows 8. Can I change it?

Re: Xperia Acro S black screen after call

_alexdon_ — Mon, 23 Jun 2014 19:39:20 GMT

Do you know how to run in compatibility mode?Just start the troubleshooter then.

Re: Xperia Acro S black screen after call

jojjo — Mon, 23 Jun 2014 19:42:09 GMT

No, I dont know how to run it in compatibility mode?

Re: Xperia Acro S black screen after call

_alexdon_ — Mon, 23 Jun 2014 19:50:36 GMT

http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

Re: Xperia Acro S black screen after call

jojjo — Wed, 25 Jun 2014 14:03:44 GMT

Hi, I did the software update monday. At first I thought it was solved because it worked a couple of hours on tuesday, but now it still happens every other call or so. Is there a next step? Thanks!

Re: Xperia Acro S black screen after call

_alexdon_ — Wed, 25 Jun 2014 14:15:00 GMT

I think you should have your device checked at a sony service.

Re: Xperia Acro S black screen after call

jojjo — Tue, 01 Jul 2014 08:25:44 GMT

Ok, thank you for your help.

Re: Xperia Acro S black screen after call

_alexdon_ — Wed, 02 Jul 2014 14:18:11 GMT

Keep us updated.