topic Re: My ultra dual turns off suddenly when I turn on wifi.. in Other/General

My ultra dual turns off suddenly when I turn on wifi..

stuarttownsend — Wed, 23 Jul 2014 12:30:06 GMT

Hello sony xperia T2 Ultra Dual users I hope someone could help me with this problem...

Whenever I turn on my wifi my phone suddenly hangs and turns off.. So I turn it on again and after sometime

let's say 20 to 30 minutes it turns off again.. This happens for 4 to 5 times repeatedly for a day then afterwards it runs smoothly.

My conclusion is that maybe my unit is in a period of adjustment and It's been barely 2 months since I bought the unit...

Kindly help me with this problem and thank you in advance....:smileyhappy:

Re: My ultra dual turns off suddenly when I turn on wifi..

Alexander1 — Wed, 23 Jul 2014 13:04:16 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Sorry to hear about the issue you are experiencing. First of all I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: My ultra dual turns off suddenly when I turn on wifi..

stuarttownsend — Wed, 23 Jul 2014 13:26:53 GMT

Now press and hold both the on/off and volume down (-) key. Keep pressing these two keys until the phone has booted completely.....

when will i do this thing? i cannot see the booting on progress.... thanks for your help

Re: My ultra dual turns off suddenly when I turn on wifi..

stuarttownsend — Wed, 23 Jul 2014 14:18:57 GMT

i don't know if the booting process is working since i only see the safe mode when i follow your guidelines up to 3rd picture that shows it is in the safe mode but the booting process i don't know where or how to run it.. please help

Re: My ultra dual turns off suddenly when I turn on wifi..

chauhanjayc — Thu, 24 Jul 2014 03:30:40 GMT

ok there

seems devices specific issue

what you can do is

first of all repair device using pc companion if done and still having issue then go to service center

if you are thinking not to use pc companion due to data loss then follow below step

donload and instlal flash tool here

download FTF here

open flash tool and locat FTF

now after words dont check wipe data app log and catch

all done

do google to know how to use flash tool

Re: My ultra dual turns off suddenly when I turn on wifi..

stuarttownsend — Thu, 24 Jul 2014 13:35:11 GMT

thank you so much chauhanjay 🙂 by taking time in reading my problems and giving some timely advice.. 🙂 I really appreciate it my friend 🙂

Re: My ultra dual turns off suddenly when I turn on wifi..

chauhanjayc — Thu, 24 Jul 2014 14:19:42 GMT

you are well come

my T2 ULTRA SUDDENLY TURNS OFF without any notice

stuarttownsend — Sat, 26 Jul 2014 13:10:02 GMT

my ultra t2 dual suddenly turns off then when i open after some time it turns off again... GRRR... please help... this is going on turning off turning on

They don't want to replace my unit T2

stuarttownsend — Tue, 29 Jul 2014 07:41:41 GMT

Sir

Good day. I would like to report to you about my unit which I believe is a factory defect unit inasmuch as since I bought this one from day one problem arises. I just ignore them knowing that this is just simple. The main problem with this is that every time I open wifi my unit turns off after 3 to 5 minutes or sometimes immediately. I turn on and same thing happen all over again. I did what you tell me here to boot but problem remains at hand. I did a lot of BACK UP AND RESET for at least 10 times or more but to no avail. So last night I go to the store which I purchased this phone but they didn't replace my unit they only make back up and reset but nothing happens. This I believe is a factory defect unit.. I will reveal to you the store which I purchase my unit if you will find time to reply. Thanks and I just wanted to make good business with you guys that's all.

TWO SERIAL NUMBER APPEAR ON MY ultra t2 dual

stuarttownsend — Wed, 30 Jul 2014 06:59:35 GMT

IMEI1 -

IMEI2 -

I JUST UPDATED my account here only to find out that I had two (2) model number listed on my phone (as you can see the upper left side). Right now My sony continously turning off and on and the store which I purchased this doesn't want to change my unit...

Re: TWO SERIAL NUMBER APPEAR ON MY ultra t2 dual

Alexander1 — Thu, 07 Aug 2014 13:28:52 GMT

Sorry to hear about your phone. I suggest that you raise this with your local Xperia support team or further assistance. Please follow the link below to get in touch with your local Xperia care team:

http://www.sonymobile.com/global-en/support/contact-us/