topic Re: Speakers and proximity sensors issue in Other/General

Speakers and proximity sensors issue

Tristan25200 — Wed, 22 Oct 2014 10:01:25 GMT

Hi everyone !

Sorry for my english.

I have now my Xperia SP for 9months and it used to work perfectly. But, since last week, somedays my phone's speakers and proximity sensors don't work.... As a consequence i can't call anyone or listen to music. When i call someone, he can hear me but i can't hear him and the screen doesn't furn off (proximity sensor). Reboot the phone does not help. In general if i wait one-two days it works again but the issue reappears later...

I need some help please.

thank you in advance

Re: Speakers and proximity sensors issue

Hampus — Wed, 22 Oct 2014 11:01:44 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you perform a software repair via PC Companion to exclude software related problems:
http://www.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

Re: Speakers and proximity sensors issue

Tristan25200 — Wed, 22 Oct 2014 11:32:43 GMT

Ok thank you !

I do this right now, i'll tell you !

Re: Speakers and proximity sensors issue

Tristan25200 — Wed, 22 Oct 2014 12:26:33 GMT

I did repair it via pc companion but it still does not work :((((

It does exactly the same thing

Re: Speakers and proximity sensors issue

Hampus — Wed, 22 Oct 2014 12:46:18 GMT

I suggest that you visit nearest service to have your phone examined by a technician. You can contact your local support team for further information about nearest service center and/or how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/