topic Re: Encrpt feature not working after update in Other/General

Encrpt feature not working after update

nayan_m — Tue, 09 Dec 2014 06:31:34 GMT

Hi,

Thanks for the awesome 205 update! The battery life has really been extended with good memory management.

Previously before the update i had encrypted my phone and after the application of update, now, when i go to encrypt option it always displays the message "Charge your battery and try again. Plugin your charger and try again" even though my phone is fully charged.

Is this a bug? or my phone is already encrpted but OS is unable to recognize it?

Re: Encrpt feature not working after update

Hampus — Tue, 09 Dec 2014 07:38:24 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

As far as I know, an update should not remove your encryption. Did you perform an update or did you perform a software repair (which also will update the phone to the latest software)?

I suggest that you connect the phone to the charger. While the phone is connected to the charger, go to Settings > Security > Encrypt Phone to see if you are able to encrypt it.

Re: Encrpt feature not working after update

nayan_m — Tue, 09 Dec 2014 09:44:36 GMT

Thanks. It worked. I thought it should encrpt when your battery is full. But did not knew that we need to connect to power source irrespective of your battery charge for encryption.

Re: Encrpt feature not working after update

Hampus — Wed, 10 Dec 2014 12:37:34 GMT

Glad to hear that it's solved. :smileysmileythumbsup: