topic Re: process stop when starting in Other/General

process stop when starting

Hator — Tue, 16 Dec 2014 20:14:01 GMT

Hello,
I have a problem with my phone. when I start it a pop say that the android.process.acore has stopped.
Don't know why, it's happen since the beginning.
Somebody can help me?

Re: process stop when starting

_alexdon_ — Tue, 16 Dec 2014 20:15:10 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: process stop when starting

Hator — Tue, 16 Dec 2014 20:23:07 GMT

Do you think if I save my xperia on my computer, repair it and restore my saving inside, it will save the error. I won't loose to many data.

Re: process stop when starting

_alexdon_ — Tue, 16 Dec 2014 20:23:46 GMT

Yes,backup first what you can and perform the repair.It should help (it does in many cases).

Re: process stop when starting

Hator — Mon, 29 Dec 2014 20:01:02 GMT

Hi,
I finally try your solution and it's come back. Don't understand why. I saved, repair my phone and restore and the message is still here

Re: process stop when starting

Thommo — Mon, 29 Dec 2014 20:09:18 GMT

What 3rd party apps have you installed as this is quite common with all make, model and firmware versions and is linked to corrupted apps like 3rd party backup apps

Re: process stop when starting

Hator — Mon, 29 Dec 2014 20:49:07 GMT

Euh, can you explain what is the 3rd party apps. I'm not sure I understand what you mean.

Re: process stop when starting

Thommo — Mon, 29 Dec 2014 22:11:27 GMT

Play store or apps that you have installed via your file manager app

Re: process stop when starting

pangeranpas — Tue, 30 Dec 2014 14:32:39 GMT

here the alternative way :

- instal this cache cleaner app (http://play.google.com/store/apps/details?id=com.piriform.ccleaner)

- then open it

- analyse and clear cacher

- reboot and see how it works

Re: process stop when starting

Hator — Tue, 30 Dec 2014 14:40:00 GMT

Hi, thanks for help
I just try it and still here

Re: process stop when starting

Hator — Tue, 30 Dec 2014 14:42:59 GMT

Thommo it's happen since the beginning. When I got only app of builder and Sfr (my tel operateur)

Re: process stop when starting

tomasliak_1 — Thu, 22 Jan 2015 16:39:27 GMT

I am having the same problem.since I bought the phone this message appears on every startup.I try repair tool but I didn't help.anyone else whith a suggestion?

Re: process stop when starting

Hator — Thu, 22 Jan 2015 18:17:06 GMT

I have contact the supoort they told me i have to return my phone to they.

Re: process stop when starting

Hator — Thu, 22 Jan 2015 20:49:58 GMT

Good news since 4.4.4 the problem disappear. Thanks all for help 🙂