topic Re: No mobile data after moving from Canada to UK in Other/General

No mobile data after moving from Canada to UK

Verena1 — Thu, 15 Jan 2015 12:29:31 GMT

Hi, I recently moved from Canada (where I bought my Xperia SP) to the UK. While mobile data worked fine in Canada, and both Wifi and voice are working well in the UK, I can't get any mobile data connection. I have data credit with my provider, and the seller in Canada assured me that there should not be network problems moving in this direction (while moving from Europe to Canada could be a problem). I have already tried choosing different network modes, turned the data roaming, mobile data and airplane mode on and off, and chose my service provider.

Any ideas? May that be a problem of different frequencies (unfixable) or a hardware problem? Or can I do anything with the settings?

Thanks!!

Re: No mobile data after moving from Canada to UK

Rickard — Thu, 15 Jan 2015 13:17:10 GMT

I recommend that you first try downloading new internet settings to your phone from Settings -> Xperia -> Internet settings.

You can use GSM and 3G in the UK with your phone but not LTE so you should set the network mode to WCDMA/GSM.

Re: No mobile data after moving from Canada to UK

Uliwooly — Thu, 15 Jan 2015 16:45:28 GMT

Since you bought your Xperia SP in Canada it might not be fully compatible with UK 3G frequencies, that's a hardware limitation.

Re: No mobile data after moving from Canada to UK

bengal — Thu, 15 Jan 2015 22:18:23 GMT

Have you set up the APN with your service provider?

Re: No mobile data after moving from Canada to UK

Verena1 — Fri, 16 Jan 2015 10:58:13 GMT

Thanks! I set an APN and it works!