topic Restart ssue in Sony Xperia P in Other/General

Restart ssue in Sony Xperia P

AnkitMittal — Thu, 11 Jun 2015 07:41:39 GMT

Hi ,

My Sony Xperia has suddnely gone in restart mode.

It has been constantly restarting since last 2 days.

The phone boots to the screen till it displays XPERIA and then again restarts where it shows SONY in display.

I have not done any OS update etc prior to this problem.

Please advise.

Re: Restart ssue in Sony Xperia P

Qatrium — Thu, 11 Jun 2015 07:42:24 GMT

I'd suggest that you do a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

http://www.sonymobile.com/gb/tools/pc-companion/

Re: Restart ssue in Sony Xperia P

Hampus — Thu, 11 Jun 2015 08:03:47 GMT

Also note that your phone should be completely off while doing this software repair that Quester mentioned. You can force a shutdown by holding down the ON/OFF + volume up(+) button for 10 seconds. Do this when the phone is not connected to any kind of power source.

Re: Restart ssue in Sony Xperia P

AnkitMittal — Thu, 11 Jun 2015 08:40:02 GMT

Thank you Sir.

I will try the suggested solution today itself.

One question - Data saved in phone like gallery items etc will be gone during this process or we have an option of taking fresh backup to preserve all?

Re: Restart ssue in Sony Xperia P

AnkitMittal — Thu, 11 Jun 2015 08:41:39 GMT

Thanks,

I will try to implement the suggested solution.

Re: Restart ssue in Sony Xperia P

Hampus — Thu, 11 Jun 2015 08:53:50 GMT

Unfortunately, if the phone cannot be powered on correctly, you will not be able to backup any data.

Re: Restart ssue in Sony Xperia P

AnkitMittal — Fri, 19 Jun 2015 06:55:43 GMT

Hi,

I was able to update my phone using PC companion repair and it is working fine now.

However storage shows a folder named LOST.DIR with a size of 6.5 GB. Folder has files with name like 102419 , 102420 etc . These files have date -01-Jan-1980 shown against them.

Is it ok to delete the contents of this folder? Please advise

Thanks

Ankit Mittal

Re: Restart ssue in Sony Xperia P

_alexdon_ — Fri, 19 Jun 2015 18:44:18 GMT

You can safely delete that folder,there are incomplete or corrupted files.

Re: Restart ssue in Sony Xperia P

AnkitMittal — Thu, 25 Jun 2015 12:06:34 GMT

Thanks