topic Re: Xperia XA Ultra can't connect to mobile data in XA Series

Xperia XA Ultra can't connect to mobile data

JulioCA — Fri, 11 Nov 2016 18:31:14 GMT

Hello I just bought a brand new XA Ultra (model # F3213)

i have service of LTE network/3G, but no matter how i tried, the phone just cannot connect to either LTE or 3G network.

Sony expert, pls HELP!

Uliwooly — Fri, 11 Nov 2016 19:30:25 GMT

Is your phone compatible with your carrier network's bands?

HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100 - F3213

LTE band 2(1900), 4(1700/2100), 5(850), 7(2600), 12(700), 13(700), 17(700), 28(700) - F3213

JulioCA — Fri, 11 Nov 2016 21:49:05 GMT

yes, the carrier LTE network has band 4 (1700mhz) and band 7 (2600 mhz), which Xperia XA Ultra support

Uliwooly — Fri, 11 Nov 2016 21:56:34 GMT

How old is the SIM card?

Do you have the correct APN settings?

In some carrier networks require to add the IMEI number of your device to their database

JulioCA — Tue, 15 Nov 2016 14:04:04 GMT

Ok, later on i switched to another carrier and it works perfect.

i guess i didn't pick the right carrier at the first place.

Thanks!

Uliwooly — Tue, 15 Nov 2016 17:29:45 GMT

Anytime