topic Re: LEDs blue and green, but no function in XPERIA archive

LEDs blue and green, but no function

blayt92 — Mon, 28 Mar 2016 00:48:13 GMT

I've only had my phone for about a month and I've been taking really good care of it- there is no damage whatsoever. Yesterday I dropped it in the shower, and about 20 minutes later I noticed it had stopped working. The screen won't turn on and the notification light was flashing blue and green, but now it's just a constant blue light. The MircoSD and SIM card ports were both closed fully, however when I investigated both of the cards were damp. I bought this phone believing it was waterproof so how has this happened? Something is clearly still happening internally as the blue light is still on, I have tried the soft and hard resets with the volume key and power key, but nothing has happened. I have not attempted to charge it because if the problem is water related, I think it's a bad idea.

What can I do?

Thanks, Bee

Re: LEDs blue and green, but no function

Uliwooly — Mon, 28 Mar 2016 01:06:10 GMT

@blayt92

I'm sorry to hear that, first thing, remove the SIM and SD cards > open all the covers > leave them open > place it in a bowl with rice for one or two days

do NOT use a vacuum, heater, sun, hair dryer, microwave, etc to dry the phone, it will damage it, do NOT attempt to turn it on nor charge it.

Contact your Local support and request a vacuum test, this will prove if you have a defective unit or if you didn't closed the covers correctly

Re: LEDs blue and green, but no function

blayt92 — Tue, 05 Apr 2016 06:33:41 GMT

I already tried that but it didn't seem to make any difference, so I will contact local support thank you for your reply

Re: LEDs blue and green, but no function

Uliwooly — Thu, 07 Apr 2016 01:40:40 GMT

@blayt92

Keep us updated.