topic Re: Xperia Z5 problem with back-up in XPERIA archive

Xperia Z5 problem with back-up

muoz — Wed, 06 Apr 2016 16:32:21 GMT

Hi,

From a week a have several problems with my phone therefore I need to give it for reparation.

I'm trying to do a back up from my phone to my PC using PC Companion and it is not working.

When I have the assistant message at stage 3 says raiming time : between 45 to 25 minutes but nnever stop.

What should I do?

Thanks

Re: Xperia Z5 problem with back-up

_alexdon_ — Wed, 06 Apr 2016 19:23:23 GMT

This time is estimated in connection with how many files you backup. Did you also select media files? Try to take a quick backup of your contacts and some other small data.

Re: Xperia Z5 problem with back-up

Jake-SonyXperia — Thu, 07 Apr 2016 02:49:05 GMT

Hi muoz,

Welcome to the community,

You could try using Xperia Companion software instead to help backup the data instead.

Xperia Companion

Let us know how you get on.