topic Re: Z5 Random Reboot in XPERIA archive

Z5 Random Reboot

MrCoskun — Sat, 09 Apr 2016 08:47:29 GMT

My phone rebooting randomly since updated to 6.0(MM). Yesterday i downloaded new minor update for MM but problem is still continues.

How can i fix this problem ? I tryed software repair but ....u know

Re: Z5 Random Reboot

MarlonUk1 — Sat, 09 Apr 2016 08:54:44 GMT

does the problem show up when you are in safe mode?

did you perform a factory data reset when you software repaired your phone?

try to see your network settings, sometimes when the phone encounters super low signals it reboots, don't know why though

Re: Z5 Random Reboot

MrCoskun — Sat, 09 Apr 2016 09:06:16 GMT

I didnt try in safe mode, what does it do? i performed data reset after rapair and signals high...

Re: Z5 Random Reboot

MarlonUk1 — Sat, 09 Apr 2016 09:11:51 GMT

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008

safe mode will open your device to only the apps that are preinstalled with the phone thus allowing you to konw that the problem you are experiencing is not caused by that apps you installed.

so if the problem doesn't show up in the safe mode, most likey you have installed an app tha causes the problem,

Re: Z5 Random Reboot

MrCoskun — Sat, 09 Apr 2016 09:22:58 GMT

Thanks for helps i ll try it

Re: Z5 Random Reboot

MarlonUk1 — Sat, 09 Apr 2016 09:25:33 GMT

keep us updated

Re: Z5 Random Reboot

MrCoskun — Sat, 09 Apr 2016 11:27:34 GMT

Problem is still going...(safe mode) i think my problem isnt about apps

Re: Z5 Random Reboot

MarlonUk1 — Sat, 09 Apr 2016 14:04:08 GMT

then it is likely a hardware problem. you can have your phone check at your local service center http://support.sonymobile.com/global-en/contactUs/