topic Re: Don't charge c5 in XPERIA archive

Don't charge c5

Henryheads — Wed, 13 Apr 2016 14:01:42 GMT

Hello everyone,
I have a problem with my sonny xperia c5 which consists not in charge, someone can help me have 2 months of use
Thank you.

Re: Don't charge c5

Christofer — Wed, 13 Apr 2016 14:26:03 GMT

Hi @Henryheads,

Sorry to hear that. Is it possible for you to try using another charger?

Re: Don't charge c5

Henryheads — Wed, 13 Apr 2016 20:19:25 GMT

I did, I tried a Samsung adapter and still not working. that can be going on?

Re: Don't charge c5

Christofer — Thu, 14 Apr 2016 10:17:50 GMT

Could you also try pressing the volume down (-) and the power key together and see if the phone vibrates after about 10 seconds? If it does, try connecting it to a charger again and charge for a couple of hours before trying to power it on.

If this doesn't help though then I'm afraid your phone is in need of service. You can contact your Local support team for more information on where you can find one of our authorised service centers and how to proceed from here.