topic Re: Low incall volume in XZ Series

Low incall volume

100rabh — Mon, 10 Apr 2017 04:39:13 GMT

I'm on the latest nougat update.. The other person is barely able to hear me. I thought this issue is with z5 series only but i guess xz is also affected by it.

Re: Low incall volume

CameronT — Tue, 11 Apr 2017 02:05:45 GMT

Hi @100sailo, I am sorry to hear about this.

Can you please test your phone in safe mode and see if the same thing happens

Re: Low incall volume

100rabh — Wed, 12 Apr 2017 07:18:16 GMT

Yes it is.. The volume is low

Re: Low incall volume

CameronT — Thu, 13 Apr 2017 00:04:53 GMT

@100sailo

Can you please go to Settings > About Phone > Diagnostics > Test and test the microphone?

This way we can see if it is the microphone or something else causing the issue.

Re: Low incall volume

100rabh — Thu, 13 Apr 2017 00:36:47 GMT

Yes i did that.. It works .. but my voice was i say decent not very low not very loud

Re: Low incall volume

CameronT — Thu, 13 Apr 2017 02:52:04 GMT

@100sailo,

Hmm, OK. Are you able to try another SIM card in your phone? Sometimes damages to SIM cards can affect the call quality.

Re: Low incall volume

100rabh — Thu, 13 Apr 2017 02:56:14 GMT

I can't really test that... But it's a new SIM .. Not damaged i can say that.. Visually also it's good no damage

Re: Low incall volume

CameronT — Thu, 13 Apr 2017 04:16:34 GMT

@100sailo,

Because the microphone appears to be fine, and it is only happening on calls, I recommend you double check with your network first for any network failures in your location.

Other than that, contact your Local support team to have your device assessed.

Re: Low incall volume

100rabh — Sun, 09 Jul 2017 08:01:31 GMT

ok i got the chance to try different sims and the resuults are same ... the other person complaints that my voice is very low ...and this has been reported by 3-4 ppl already ... please help