topic Re: One speaker is louder than the other in XZ Series

One speaker is louder than the other

Bahm — Sat, 03 Jun 2017 21:29:05 GMT

The bottom speaker of my xzp is way louder than the top one.

This makes stereo sound senseless.

Is there a way to solve this?

Tried diagnostics already.

Bahm

Re: One speaker is louder than the other

Christofer — Thu, 08 Jun 2017 14:37:21 GMT

Hi @Bahm, I'm sorry to hear about this.

Do you experience this for every sound or is specifically for video, music, ring tone or such? Did you also experience this when you ran the Diagnostics test for the loudspeakers?

Re: One speaker is louder than the other

Jophy — Tue, 12 Jun 2018 05:41:53 GMT

Me too the both loudspeaker is different sound quality . The upper loudspeaker is better quality than the bottom one. The bottom sound is rough

Re: One speaker is louder than the other

NunoSEN2 — Tue, 12 Jun 2018 09:28:37 GMT

Hi @Bahm, @Jophy;

I think it is normal for the lower speaker to be a litle bit more powerful (but not much) than the upper, depending in what you are hearing, see also here: /t5/Xperia-XZ-Premium/Xz-premium/m-p/1327344#M14038.

There is however no way in settings to change volume separately for each speaker.

You can test each speaker volume and the speaker calibration status in the service menu (dial *#*#7378423#*#*).

If you feel that the difference is very big try testing the device in safe mode.

Re: One speaker is louder than the other

Gryffoon — Thu, 20 Jan 2022 01:28:32 GMT

I have exactly the same problem since yesterday with my Xperia XZ Premium.
I did diagnostics with the code: *#*#7378423#*#*
And the results are the following:
The bottom speaker (also named the Right speaker) is working very well.

The upper speaker (also named the Left speaker) is working with a very weak and crackling sound (poor quality).

However note that I didn't have this problem before, it came just since yesterday

Re: One speaker is louder than the other

Anonymous — Wed, 26 Jan 2022 16:18:06 GMT

Hi Gryffoon,

try to perform the speakers test from the support app on the phone and check the result if it will pass or not.

You can also try to enable the device on safe mode and check if the same issue will happen or not.

If it still happens, you can go for software repair by Xperia companion then contact Sony for repair if that didn't work either.

Re: One speaker is louder than the other

Gryffoon — Wed, 26 Jan 2022 16:39:54 GMT

Hi,

I did the code *#*#7378423#*# * and confirmed the issue.
I contacted SONY, and I'm afraid that it is a hardware issue and needs to send it to SONY for beeing repared.
So whatever I do on the software it will not change the hardware.

Thanks

Re: One speaker is louder than the other

Gryffoon — Wed, 26 Jan 2022 16:41:04 GMT

NB: note that I already tried the safe mode it didn't change anything

Re: One speaker is louder than the other

Anonymous — Thu, 27 Jan 2022 15:11:37 GMT

Yes, that's why I suggested to contact Sony if he steps didn't work to send for repair.