topic Betreff: Hey Google in XZ Series

Hey Google

StudioMad — Tue, 08 Sep 2020 17:01:01 GMT

Since update I can't enable the assistant hey Google. If I switch on it gives a something went wrong message

Betreff: Hey Google

IamNic — Tue, 08 Sep 2020 21:50:42 GMT

Hello @StudioMad,

which phone do you have exactly?

Have you tried to force-closing the app or deactivating then deactivating it again?

- Nic

Re: Hey Google

Sturmi — Wed, 09 Sep 2020 04:28:58 GMT

I can enable mine, but it turns off shortly after by itself, i tried everything including changing laguage settings...so annoying. And it also wont work from lock screen even it is enabled in settings.

Xperia 1 ii

Re: Hey Google

Jess.09 — Wed, 09 Sep 2020 11:19:17 GMT

Did you try to adjust how sensitive Google Assistant is to “Hey Google"?

You can try the steps in the following link: https://support.google.com/assistant/answer/9712065

Re: Hey Google

ROBYER1 — Fri, 27 Nov 2020 16:43:30 GMT

Take a look at my thread about this too, I have escalated this to the Sony Technical Support team and am persistently chasing this issue.

I bought a brand new XZ3 this August so am not pleased the pre-installed software misbehaves like this on Android 10, it's unacceptable.

https://community.sony.co.uk/t5/xz-series/xz3-android-10-unable-to-turn-on-hey-ok-google-quot-something/m-p/3727778

Re: Hey Google

CosmicTomato — Wed, 02 Dec 2020 12:43:43 GMT

Have you tried troubleshooting the device?

Re: Hey Google

ROBYER1 — Wed, 02 Dec 2020 13:06:36 GMT

Troubleshooting in the Sony Support app? It's just a readme guide without helpful information on something like troubleshooting the built-in Google Assistant. The microphone is working fine for calls and if I manually open the assistant using the home button on the XZ3 it picks up voice perfectly.

Already factory reset, software repaired using Xperia Companion, using safe mode to uninstall Google app updates and delete Google voice match data + enrolment on my Google account.

I went for a drive earlier and it was an absolute pain not having the hands-free Google Assistant working there, truly a health and safety hazard. I am still waiting to hear back from the Sony specialist team and the Google specialist teams looking into this, I can't use this phone for the foreseeable without the hands-free working, it's not even that old of a phone!

Re: Hey Google

CosmicTomato — Wed, 02 Dec 2020 13:54:46 GMT

Hi @ROBYER1 I know you've tried every other possible solution they have out there, pardon me but I was asking about @StudioMad 's issue.

Re: Hey Google

Sturmi — Wed, 02 Dec 2020 14:00:48 GMT

Yep pretty much same here, and the issue will probably never be fixed.

Its a shame the support and fixes seems to be lacking, like patch info as well, and the no ASHA support for hearing imparied.

I love my Experia 1 ii but the lack of fixes and a feature like ASHA is bloody frustrating to say the least. Especially when one payed a big price for a flagship phone..

Re: Hey Google

CosmicTomato — Wed, 02 Dec 2020 14:11:08 GMT

Guess it's a good thing Google featured the accessibility feature on any Android device.

Re: Hey Google

ROBYER1 — Wed, 02 Dec 2020 15:14:00 GMT

@Sturmi Is Google Assistant broken out the box on Xperia 1 ii too? This issue must be more widespread than I initially thought, what a pain 😞

Going to keep shaking the rafters and shouting about this problem until a fix is out.