https://community.sony.hr/t5/xz-series/i-can-t-access-to-my-phone/m-p/3812175#M58093 <P>If you don't remember your pin code then the only option is a factory reset.</P> <P>&nbsp;</P> <P>Advice for everyone.</P> <P>Check that Google backup is active.</P> <P>Be old fashioned and write essential information on paper.</P> Tue, 06 Jul 2021 09:55:10 GMT Strampke 2021-07-06T09:55:10Z https://community.sony.hr/t5/xz-series/i-can-t-access-to-my-phone/m-p/3812115#M58092 <P>My device fell on my baby's hand and now the touch is not working. But it can be connected to a mouse and work. But the pin code of my device is incorrect. Here are some of my valuable files, I need to get them. PLEASE HELP ME ….</P> Tue, 06 Jul 2021 03:39:47 GMT https://community.sony.hr/t5/xz-series/i-can-t-access-to-my-phone/m-p/3812115#M58092 naveen044 2021-07-06T03:39:47Z https://community.sony.hr/t5/xz-series/i-can-t-access-to-my-phone/m-p/3812175#M58093 <P>If you don't remember your pin code then the only option is a factory reset.</P> <P>&nbsp;</P> <P>Advice for everyone.</P> <P>Check that Google backup is active.</P> <P>Be old fashioned and write essential information on paper.</P> Tue, 06 Jul 2021 09:55:10 GMT https://community.sony.hr/t5/xz-series/i-can-t-access-to-my-phone/m-p/3812175#M58093 Strampke 2021-07-06T09:55:10Z https://community.sony.hr/t5/xz-series/i-can-t-access-to-my-phone/m-p/3812226#M58094 <P>Unfortunately, if you can't remember the screenlock, the only way to access the device again is doing a factory data reset.</P><P>&nbsp;</P><P>And make sure to fix the screen also so it won't impact the rest of the phone.</P> Tue, 06 Jul 2021 13:15:49 GMT https://community.sony.hr/t5/xz-series/i-can-t-access-to-my-phone/m-p/3812226#M58094 Anonymous 2021-07-06T13:15:49Z