topic Re: Users Experience with Fingerprint log in in XZ Series

Users Experience with Fingerprint log in

xznewbie — Tue, 10 Jan 2017 05:15:47 GMT

Hello guys, until now I am reluctant to use log in my Xz with fingerprint as it's buggy in my brief experience specially that my unit is enclosed in black flip case. I am still using the tried and tested 4 numbers log in. How about the rest of Xperia xz users what can you say about it. Did you find it easy to use..? Do you recommend or discourage it to fellow xz users.?

Re: Users Experience with Fingerprint log in

halogenic_sky — Tue, 10 Jan 2017 06:09:52 GMT

I couldn't recommend it more to be honest, really well implemented......

Re: Users Experience with Fingerprint log in

Jonas — Tue, 10 Jan 2017 07:10:58 GMT

Hi @trashcan,

I would recommend using the finger print feature. It's very easy to use and is also extremely handy. No more having to type in a PIN, pattern or password to unlock the phone every time I need to check something real quick.

Worst case scenario you always have a backup screen lock to use if your hands are for example dirty and it's hard for the phone to read your finger print.

I hope that answers your questions, if not let me know!

Re: Users Experience with Fingerprint log in

Sunking1011 — Tue, 10 Jan 2017 07:18:53 GMT

Mine works every single time...

Re: Users Experience with Fingerprint log in

Lord_viridis — Tue, 10 Jan 2017 09:11:41 GMT

Mine is superb, best phone print reader for reliability and speed by far

Re: Users Experience with Fingerprint log in

JimmyT85 — Tue, 10 Jan 2017 10:53:38 GMT

I've not had a problem with the fingerprint reader, been flawless so far

Re: Users Experience with Fingerprint log in

Xzs — Tue, 10 Jan 2017 16:37:10 GMT

After nougat update, the fingerprintscanner has started to lag alot.. It can take up to 2 sec before the screen lights up 👎 It use to be very fast with marshmallows.

Re: Users Experience with Fingerprint log in

xznewbie — Tue, 10 Jan 2017 21:08:10 GMT

I appreciate all your comments guys . But did anybody experience using XZ with a case or flip book cover where there is a noticeable lag in response.with fingerprint scanner. I also corroborate that response with nougat update. . This is my concern why I abandoned it in favor of the PIN..

Re: Users Experience with Fingerprint log in

Sunking1011 — Wed, 11 Jan 2017 08:59:08 GMT

I use the XZ with Sony's flip case. I open the case lid, touch the fingerprint scanner and my phone is instantly unlocked. If you have lag then perform a software repair or reinstallation. If your fingerprint just fails to register then make sure you have recorded 8 prints in different positions.

Re: Users Experience with Fingerprint log in

Jonas — Wed, 11 Jan 2017 13:00:37 GMT

Hello everyone!

I'm happy to see that most of you are very happy with the finger print feature and that is working great!

@Xzs, Does this happen every time you unlock the phone? I would recommend that you reboot your phone in safe mode and see if you experience the same behaviour here.

Let me know how it goes!

Re: Users Experience with Fingerprint log in

Xzs — Wed, 11 Jan 2017 17:11:42 GMT

Hello Jonas. No, it happens a couple times /day. It doesent fail to register, it doesent try..(display is black) It takes 1-2 sec, then it unlocks happily. It nerver fails reading the print as long as the finger is dry and clean. I'll try safemode and get back.

Re: Users Experience with Fingerprint log in

Xzs — Wed, 11 Jan 2017 17:25:57 GMT

Tried safemode now. I can confirm that problem still exists.

Re: Users Experience with Fingerprint log in

Jonas — Thu, 12 Jan 2017 14:05:59 GMT

Thanks for the update!

What you are experiencing is that the screen does not turn on at all when you are pressing the ON/OFF button as you normally would do, is that correct?

You need to press the ON/OFF button first and then you can, for example put one of the fingers which finger print you have registered on the button again and it will unlock the phone, or keep the same one of the fingers on the button.

Could you please explain in detail how you are doing it?

I'm sorry if I misunderstood your answer.

Re: Users Experience with Fingerprint log in

Xzs — Thu, 12 Jan 2017 17:08:10 GMT

I press the on/off, nothing happens for 1-2sec, then it unlocks as it should. I dont have to do anything. It just simply lags. There is no problem reading the finger. When this occur i can either keep pushing button, or just push it once, there is no difference. The phone always unlocks, but sometimes it just takes a while. As i said, this never happend with mm. It is no big issue, its just annoying.

Re: Users Experience with Fingerprint log in

Xzs — Thu, 12 Jan 2017 17:31:23 GMT

And btw, here are a more people having same problem as i.. http://talk.sonymobile.com/t5/Xperia-XZ/Xperia-xz-problems-and-lagg/td-p/1168683/page/4

Re: Users Experience with Fingerprint log in

Jonas — Fri, 13 Jan 2017 12:07:06 GMT

Thanks for the swift reply!

I see, I totally misunderstood what you meant, sorry for that.

One user seems to have solved it with using another launcher, that is something I would recommend that you tried that out at first.

There is plenty of different launchers in the Google Play store that you can try.

Should you experience the same behaviour with another launcher I would recommend performing a software repair using Xperia Companion, if that is something you are willing to do. Do note that this will delete all data stored on the internal storage in the phone so I'd recommend that you backup using Xperia Companion prior to starting with the software repair procedure.

I fully understand that it's very annoying and I'm sorry about that.

Let me know how it goes and have a great weekend!

Re: Users Experience with Fingerprint log in

xznewbie — Wed, 01 Feb 2017 06:19:07 GMT

My recent experience with fingerprint log is becoming better after few days of practice. Where initially. I pressed too hard to get a notification whether I want to shut down, restart or make a screen shot. 😀. But I did notice that it's faster than the other means of secured log in.. 😜

Re: Users Experience with Fingerprint log in

Jonas — Wed, 01 Feb 2017 11:25:28 GMT

Hi again @trashcan,

I'm happy to hear that you decided to start using the fingerprint feature on your phone and that you are liking it!

When I first started using it I did the exact same thing as you, pressed it to hard, forgot that I even activated the feature and so on!

But after a while I got used to it and I hope that is the case for you as well!

Re: Users Experience with Fingerprint log in

kaiser_jeff1986 — Mon, 13 Feb 2017 10:29:13 GMT

Tried enabling finger scanner but my signal reception got weak from full bar to a bar or none. I tried UK and CE firmwares, they worked flawlessly but yeah the downside was poor signal reception, even if I reset and download my carriers data settings. Sony please just work with HP about the patent thingy on the finger scanner and enable it in US version. Thank you