topic Re: Sony Xperia XZ and NC headphones in XZ Series

Sony Xperia XZ and NC headphones

Hashgnom — Thu, 20 Oct 2016 17:06:59 GMT

I just got my new Xperia XZ and I'm quite flattered about it.
Its a great phone, but unfortunately, I already encountered a huge problem: My headset doesn't properly connect.

It connects for like 3 seconds, before it disconnects again without me plugging it out again.

I have a pair of urbeats by dr dre headphones.

Is there any fix for that?

Re: Sony Xperia XZ and NC headphones

Jake-SonyXperia — Fri, 21 Oct 2016 01:41:48 GMT

Hi @Hashgnom,

This is quite unfortunate, let's see if we can help get some clarity on this.

What happens when you use the default headphones that came with the handset, are they having the same problems?

Are you also aware if the Dr Dre headphones are OMTP or CTIA.

Please let me know.

Re: Sony Xperia XZ and NC headphones

Hashgnom — Fri, 21 Oct 2016 06:18:46 GMT

Well the headphones are most likely CTIA, but still should work fine, since they worked out just perfect on my Z3.

The default headset works just fine but is by far not that enjoyable to listen to, due to the lower soundquality.

Re: Sony Xperia XZ and NC headphones

Jake-SonyXperia — Sun, 23 Oct 2016 23:02:00 GMT

Can you boot the handset into safe mode and test the headphones and let me know if the issue continues? I have supplied the instructions below.

safe mode

Re: Sony Xperia XZ and NC headphones

TobbeBlad — Fri, 10 Mar 2017 15:46:36 GMT

I have a brand new Xperia XZ and I was so happy until I plugged in my well working Bose QuietComfort 20 headphones. The music plays for about 5-10 seconds and then it disconnects the headphones. Plugging them in and out again makes them work again for the same time.

It has to be some SW issue since the headphones works perfectly well on all other mobiles (including iPhone 5 and Xperia Z2) and its no geometrical difference between the plug on the Bose than on the headphones delivered with the XZ. Those work perfectly well, but isn't what I want to use of course.

Re: Sony Xperia XZ and NC headphones

Qatrium — Fri, 10 Mar 2017 15:51:46 GMT

@TobbeBlad

@Hashgnom

Try refreshing your Smart Connect app:

- Go to Settings -> Apps -> Smart Connect -> Force stop, Uninstall updates, then go to Storage -> Clear data and restart your phone.
- Go to your Play Store and update Smart Connect again.

Re: Sony Xperia XZ and NC headphones

TobbeBlad — Fri, 10 Mar 2017 15:58:38 GMT

Smart Connect is not even running, so the Force stop is grey.

Re: Sony Xperia XZ and NC headphones

Qatrium — Fri, 10 Mar 2017 16:06:54 GMT

@TobbeBlad

Skip the force stop step and proceed with what else available.

Re: Sony Xperia XZ and NC headphones

TobbeBlad — Fri, 10 Mar 2017 16:07:47 GMT

So now I tried to run in Safe Mode with the same problem and then I turned on Smort Connect to try doing as you suggested. I even tryed to uninstall Smart Connect and install it again without improvement.

If it was an electrical problem it shouldn't be this repetable. It happens all the time and has nothing to do with if I handle the cable in different ways or if it lies flat on the table.

Re: Sony Xperia XZ and NC headphones

Qatrium — Fri, 10 Mar 2017 16:11:02 GMT

@TobbeBlad

In Settings -> Sound -> Accessory settings -> Automatic optimization -> try to play with this option on or off.

Re: Sony Xperia XZ and NC headphones

TobbeBlad — Fri, 10 Mar 2017 16:30:16 GMT

After doing this and turning on Smart Connect I made it exactly as you proposed including clear the cashe and remove the data. Restart and update. No improvement 😞

Re: Sony Xperia XZ and NC headphones

TobbeBlad — Fri, 10 Mar 2017 16:31:20 GMT

Yes I tried that too. It was the first thing I tried since it's a new option in XZ compared to Z2

Re: Sony Xperia XZ and NC headphones

Hashgnom — Sun, 12 Mar 2017 17:17:50 GMT

I fixed it by using the app soundabout...it forces the phone to play music via the headphone port...

Its a bit a pain since u have to change the settings everytime before u can listen for examples via the phone speakers, but hey, in the end it works...

Re: Sony Xperia XZ and NC headphones

J13W — Wed, 29 Mar 2017 11:25:22 GMT

Installed the app, still same problem.. This must be SW issue, nothing else.

Re: Sony Xperia XZ and NC headphones

Hashgnom — Wed, 29 Mar 2017 11:30:08 GMT

You also have to select wired headphones for media audio in the app, only installing it will do nothing ofc...

Re: Sony Xperia XZ and NC headphones

J13W — Tue, 04 Apr 2017 09:54:06 GMT

I did that, no difference.Still not working. Thx anyway.

Re: Sony Xperia XZ and NC headphones

PirateTank500 — Thu, 13 Jul 2017 10:13:49 GMT

I am having the same issues with Marshall major fx headphones. The headphone works fine with other devices and also with my previous z3+. Now it disconnects every 5 seconds on my Xz. Half the reason I bought this phone is for superior audio qualify.

Other Sony headphones tested work, including my noise cancelling pair and mdr b950t

However it is clearly a software issue because using soundabout app I can get the headphones to work for a whole song until they disconnect.