topic Screen Burn in Issue in X Series

Screen Burn in Issue

Sadeepa55 — Thu, 24 Aug 2017 18:35:19 GMT

My Sony Xperia X is having screen burn issue, and I gave it to be fixed and they said that there is no issue with the display. They also said that they reinstalled Android again, but still this issue keeps appearing. I tried those screen burn in apps from the play store, but still there's no improvement. Is there any solution for this problem ?

Re: Screen Burn in Issue

YoGem — Thu, 24 Aug 2017 19:01:32 GMT

That is interesting, can you take a picture of your display!? Not a screenshot.. A photo of it.

Re: Screen Burn in Issue

CameronT — Fri, 25 Aug 2017 02:10:32 GMT

Hi @Sadeepa55, Welcome to the community. I am sorry to hear about this

I too would like to see a photo of the issue to get a better idea of what would be happening here.

Also, did you send it to your Local support team for a repair or through a third party?

Re: Screen Burn in Issue

skyler — Fri, 25 Aug 2017 07:00:29 GMT

I'm experiencing the same behaviour... Use the device for a few minutes, and mainly the status bar icons "burn in". They disappear after a little while though, but come back once you use the device again.

And I've noticed that it's not just the top, I'm seeing it on the edges of the screen as well (mainly left). Oddly enough, it doesn't happen with the navigation bar..

At first I thought it might be something in the Concept firmware (top image), so I wiped the device and reinstalled the Official firmware, but it's happening there as well (bottom image)

Re: Screen Burn in Issue

YoGem — Fri, 25 Aug 2017 14:55:08 GMT

That is weird, I always heard about some "retention" when speaking about "IPS" but it's still like a rare effect and usually manufacturers prefer to substitute IPS panels with retention issues as this will lead, soon or later, to a major failure.

I will do a test, and report here the results. That ~~Burn IN~~ retention effect can be also a software bug related to the notification area being transparent.

Re: Screen Burn in Issue

najodleglejszy — Sun, 27 Aug 2017 13:54:18 GMT

it's definitely not a software issue. I used to experience the same thing on my X, and sometimes not only the status bar icons would show as ghosting, but some other white parts of the UI as well, for example Chrome's URL bar. I noticed that it would happen when the phone was getting hot (heavy usage + hot weather), and would go away once the phone cooled down.

Re: Screen Burn in Issue

Sadeepa55 — Mon, 28 Aug 2017 17:22:57 GMT

If you look at the bottom of right side, you would see a burn in. I will try to upload few more clear images. And also I repaired it through a Sony authorised dealer who's operating in my country.

Re: Screen Burn in Issue

CameronT — Tue, 29 Aug 2017 00:56:03 GMT

@Sadeepa55 & @0skyler0, does this go away after time or is it always present?

You may wish to get in touch with your Local support team again to arrange another assessment.

Re: Screen Burn in Issue

Sadeepa55 — Tue, 29 Aug 2017 03:33:21 GMT

Actually it stays in the screen for some time and then it disappears eventually. I gave the phone to be repaired, and they told me that there's no issue with the display. And they also told me they reinstalled the firmware, but still it keeps happening.

Re: Screen Burn in Issue

skyler — Tue, 29 Aug 2017 04:11:22 GMT

It goes away after a few minutes of having the screen off. But as soon as you start using it for more than a few minutes it happens again.

I did some tests with an image that has a white roster on a black background, leave it on screen for a few minutes, and when you open up a darker image (best seen with dark grey) you can still see parts of the roster in all 4 corners of the screen. Again, this does go a way after a few minutes of not using the device.

I dropped mine off for repair yesterday, hopefully Sony NL will fix it..

Re: Screen Burn in Issue

skyler — Wed, 06 Sep 2017 19:56:26 GMT

FYI, got my phone back yesterday, and they replaced the display, all is well again! They even replaced the USB port, which was a bit wonky (the cable kept falling out) even though I didn't even mention it

Re: Screen Burn in Issue

Sadeepa55 — Fri, 08 Sep 2017 08:24:03 GMT

I guess I'll have to give it for repairing again. Thanks for the advices guy's.

Re: Screen Burn in Issue

TyLand — Tue, 26 Sep 2017 16:00:33 GMT

I too have Yellow burns to the screen.

I have been to the retailer who said they must send it to Sony however they offer no temporary device and when I contacted Sony they said the same thing.

Now it has been looked at by the retailers engineers who say it is a hardware issue and it must be repaired however with no temporary phone and no option for replacement I am unable to be without a phone.

This by the way is my 5th replacement device of the same model... I will not be buying Sony again that is for sure.

Re: Screen Burn in Issue

Jrnr — Thu, 11 Jan 2018 09:29:07 GMT

I have the exact same problem. (staus bar and edges of the screen)

What should I do?

I have also seen it disappear eventually but comes back again

Re: Screen Burn in Issue

TyLand — Thu, 11 Jan 2018 09:44:57 GMT

Well Sony say to send it into them but they said my phone has liquid ingress which is BS as i take good care of my things. so besides sending it to them or going to a shop to pay £90 for a new screen i can't advise you.

Re: Screen Burn in Issue

mobileb — Sun, 28 Oct 2018 09:45:23 GMT

Pixels were not burned out. It's kinda memory effect because buttons always white. Try to run "Dead pixels test and fix" or similar app for at least 10-15 minutes. It will run colorful patterns on the screen to shake it up

Re: Screen Burn in Issue

Matmanalready — Wed, 02 Jan 2019 23:03:43 GMT

I have had the very same issue 5 phones is 2 years all lasting approx 3 months each.

I have raised this with Sony but keep being fobbed off so what do I do as my 6th brand new xa1 is just over 2 months old and is now doing the same thing and I am now out of contract. Great thanks.

Re: Screen Burn in Issue

Julesbolton79 — Thu, 03 Jan 2019 00:16:03 GMT

I've had my experia since March last year and I've seen an image grow over months in the top right corner! I think it's related to the heat my phone sometimes reaches!

Re: Screen Burn in Issue

Dagon101 — Wed, 03 Jul 2019 23:04:52 GMT

I have a Samsung phone right now but from my understanding and less you have just an LED phone a doesn't matter what you have all read which is what most phones are you will have Burn in My phone has it real badd from displaying mobile strike

Re: Screen Burn in Issue

Dagon101 — Wed, 03 Jul 2019 23:06:50 GMT

It sounds like Sony gives very good service how much did it cost for them to do that or was that just part of own in the phone